If you are selected for a ticket, you are responsible for payment. Happy birthday in advance, but we cant accommodate special requests. No, there will be no charge for using this service. Q. The process to credit/refund supporters who have purchased match tickets and or hospitality for these fixtures will begin immediately. A. If I dont renew my season ticket is there a window that I can withdraw my funds at the end of the season? We have Arsenal v Brentford tickets for home and away tickets. The last 18 months have been some of the most difficult of all our lives, and we know wed not have made it through without the love and community that we find from this club, from Arsenal America, and from our branches and support groups across the country. "Whether as part of a season ticket or for an individual match, supporters will be offered a credit for next season or a refund. Away Match Ticket Terms & Conditions (Away Fan) - 2022/23. Buying a Ticket on Ticket Exchange: Ticket Exchange gives Silver, Red, Cannon and Junior Gunner Members even greater chance of attending games they want. Trustpilot. No, unfortunately you will not be able to get a refund. Emery has been busy in the transfer window as well; spending over 70m on Sampdorias Lucas Torreira, Bayer Leverkusens Bernd Leno, Borussia Dortmunds Sokratis, FC Lorients Matteo Guendouzi and Juventus Stephan Lichtsteiner. 75 Drayton Park I have multiple members in My Network; can I use the Cashback service for them? Memberships with Disability Access (previously Purple Membership . Check ticket status. If not, you can search our extensive Help Centre which contains lots of useful information about the Club's Ticketing Services and more. If you're unable to find the answer to your query, you can call the Fan Services Team on on 020 7619 5000. Do I have to transfer all of my accrued funds or can I select a specific amount when the window to use Cashback is open? Step 2: Then, click on Match Tickets at the top of the page. Only Silver, Red, Cannon and Junior Gunner members can buy tickets via this service. At what age can i bring a child to a game? Arsenal still have tricky home ties with Liverpool and Leicester as well as trips to Manchester City, Spurs and Wolves in their final ten Premier League games. . Club Level Advance Purchase Scheme Terms and Conditions - 1st February 2023 onwards, My Arsenal Rewards Membership Terms and Conditions The Cashback service will be available throughout each season during designated periods. Arsenal America have no control over the movements of fixtures. Step 6:Review the seats being posted for re-sale before accepting T&Csand clicking on Complete Purchase. Home Match Ticket Terms & Conditions - 2022/23, General Admission Season Ticket Terms and Conditions 2022-23, Ticket Exchange and Transfer Terms and Conditions 2022-23 What will I be charged to use this service? Mar. 3 to win an 20/21 Arsenal shirt of your choice! Contact Us. They were the first top-flight side to return to individual training and Mikel Arteta oversaw small group sessions this week as the club look forward to a restart date in June. A. Q. Arsenal fans are really hyped up with their new players. 0345 262 0001. hospitality@arsenal.co.uk. The Cashback Service Step 7: Select the desired seats individually and click Addto add these to your basket. The football club initially refused to refund the tickets, but is now doing so as a 'one-off gesture of goodwill'. Granted official status in 2005, our mission is connecting fans to each other and the club, locally, nationally, and internationally, both online and in person, through branches, events, and online communities. How to add your Digital Pass to your phone. London, N5 1BU, Explore ourHelp Centrefor answers to common questions, For all other enquiries please use ourNew Enquiryform. Stay safe. The credit for the ticket sale (less a 10% administrative charge) will be deducted from the cost of your season ticket renewal or the funds can be withdrawn throughout the season using the Cashback service. TICKETS. 75 Drayton Park Platinum Membership Terms and Conditions 2022-23 (extract regarding disability) Ticket Policy and Terms of Service Last but certainly not least, tickets purchased through Arsenal America are 100% non-transferable. This isnt possible, the system that is used to send members the funds can only submit to UK bank accounts. justgiving.com. To inquire about a licence to reproduce material, visit our Syndication site. Thank you and good luck! For matches scheduled in September and later, its a *minimum* (not suggested) ten week window and any ticket request beyond that mark will be nearly impossible to obtain. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Members based outside of the UKshould allow 21 working days. Arsenal have announced that ticket holders will be entitled for a refund for the club's final 10 matches of the 2019-20 season. Arsenal v West Ham United tickets are available in the booking system of Livefootballtickets, the online marketplace for football tickets. Were aware that the London games (mainly NLD) will magically also happen to be on many peoples birthdays, partners visiting London, etc. Were now banging on three weeks away from the highly anticipated 2018-19 Premier League campaign, starting with the 8 PM clash between Manchester United and Leicester City at Old Trafford on Friday 10 August, and Arsenals pre-season preparations are in full flow. Sky TV may yet need to select which matches will be televised in the UK for the weekend youre attending. For Disabled members who wish to list their tickets on the Ticket Exchange please complete the online form here for Disability Access ONLY,and your tickets will be listed by the Disability Liaison Team, you can also contact the DLT on 0207 619 5000 (Option 2). Q. I am a Platinum/Gold Level Member can I buy a ticket using this service? Selling a Ticket on Ticket Exchange A. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source. How can I be notified when tickets go on sale to my membership? No, each individual member will need to request their own funds by logging on to their online account. Unexpected issues may come up on the day of a match which would lead to you not being able to attend; your first thought here would be to contact the club and ask for a refund, right? This menu is keyboard accessible. Q. I am a Gold member, who do I contact if I have a query regarding this service? It should be noted that you cant be refunded your booking fee, the amount you pay to book tickets, but hopefully, this article has shown you all you need to know about football ticket refunds at Arsenal. For debit/credit card refunds, the card and the cardholder must be present otherwise the purchase will be refunded onto an Arsenal gift card. . Yes Important Facts to Know Before You Own a Weapon, XX Ingredients To Avoid Using Together in Skincare, The Rise and Fall of Carmelo Anthony in the NBA, Why is Luka Doncic Highly Rated in The NBA, Why is Victor Wembanyama Highly Rated in The NBA Draft, Player Contract Buyouts in The NBA: Understanding the Rules, Everything You Need to Know About Phoenix Suns new owner Mat Ishbia, NBA Playoffs & Play in Tournament Detailed Explanation, Pokemon Has Confirmed The Release of The Hidden Treasure of Area Zero, The Best Weapon Combos In Apex Legends According To Imperialhal, Returnal Game is Being Relaunched in Steam and Epic Game Stores, Sentinels Wont Be Under Any Pressure at VCT Lock-in, According to Valorants Coach, Cassidys Magnetic Grenade Ability is Getting Reworked, According to The Overwatch 2 Developers. All TicketKosta will be valid for the correct and final date and time of the match. We take the law extremely seriously, and will always adhere and abide by its rules and regulations. The category assigned to each specific game is determined . However, for more prestigious . A. We will keep you updated on your return and we will confirm your refund/exchange by e-mail. Whether as part of a season ticket or for an individual match, supporters will be offered a credit for next season or a refund. Sun 23 Apr. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Arsenal will refund supporters who have bought tickets for their remaining matches this season, Arsenal stars leave training as they become first Premier League club to return after 47 days of isolation, Arsenal confirm they will refund ticket holders for last ten matches after coronavirus pushed games behind closed doors, 'Were here and were not going to stop' - Mikel Arteta makes bold title vow after Arsenal's 4-0 win over Everton, Man Utd 3 West Ham 1: Quadruple hopes still alive as late Garnacho stunner sees Man Utd come from behind to top Hammers, Sheff Utd 1 Tottenham 0: Spurs knocked OUT of the FA Cup as Ndiaye sends Championship high-flyers into quarters, Liverpool 2 Wolves 0: Stalwarts Van Dijk and Salah score to see Klopp's men clinch vital win, Southampton woes get even worse as they're knocked out of FA Cup at home to LEAGUE TWO Grimsby, FA Cup draw: Quarter-final ties revealed as Manchester United and City learn opponents, Ivan Toney slams FA for 'leaking' gambling charge investigation as he faces lengthy ban, Roy Keane blasts West Ham defenders for acting 'like they're in Starbucks' for Man Utd goal, ARSENAL NEWS LIVE: Follow for the latest Gunners news, Mikel Arteta oversaw small group sessions this week, club look forward to a restart date in June, follows similar decisions made by Manchester City, Independent Press Standards Organisation (IPSO). A. Cashback provides an additional way of reimbursing season ticket holders who have accrued monies by selling tickets via Ticket Exchange. Club Level Season Ticket Terms & Conditions 2022-23 A. A third simply said . By The contest, which is set to be staged at Selhurst Park, will mark the first time a five-figure crowd has been in attendance at the showpiece event. View tickets. We cannot help with securing match tickets within the 10 week request window (exceptions would be tournament matches like Champions League, FA Cup, etc, which are announced as we advance, and have short request windows). If you request tickets at any point throughout the season, you will receive an email one way or another for each game as soon as we get word, . Step 4: Select the relevant fixture and click Find Tickets. Timings of these cashback windows can be found below. Upon a buyer being found and a sale being made, your membership card will be disabled for the game while the buyer's membership card will be activated. Members can only purchase one ticket per membership for . Ticketgum are currently our favourite option for purchasing Arsenal tickets online. Becoming a One Hotspur Member gives you access to ticket priority, the option to purchase via Ticket Exchange and a variety of exclusive benefits. On the events page choose your match and your seating section of the stadium you wish to sit in and how many tickets you need, from the hundreds of football tickets for sale . While you may be of the opinion that its not ideal, it is what we have to work with. Ticket Compare can ensure you get the tickets to your chosen game and avoid disappointment. For other inquiries, Contact Us. Use the checkbox on checkout to add additional member email addresses. What description will be listed on my bank statement next to the credited funds? Q. Digital Pass - Troubleshooting. Copyright 2023 The Arsenal Football Club plc. Memberships for Adults. Copyright 2023 The Arsenal Football Club plc. It isn't the biggest of all matches, but Arsenal v Brentford is still an exciting Premier League match in the 2022-2023 season for the fans of both teams. Tickets start from just 15 for Adults and 10 for Juniors. If a match date is moved due to advancement in a tournament (ex: match moved from March to May because of advancement in Champions League), you will keep your ticket if you are able to change your travel plans. I have purchased a ticket, when will my Digital Pass be uploaded with the ticket? Arsenal have announced that ticket holders will be entitled for a refund for the club's final 10 matches of the 2019-20 season. View Tickets. Full details and timings will be communicated directly to fans. A refund will be issued by the original payment method, to the value of the item printed on the receipt. A. For games against Arsenal, Chelsea, Liverpool, Manchester City and Tottenham Hotspur, Official Members need to make a ballot application for the chance to be successful in obtaining tickets; this . Ticket requests open within hours of the schedule being released each season. Any member found guilty of re-selling, attempting to re-sell, or giving tickets away will be 100% BANNED from Arsenal America for life. 15:00 - City Ground, Nottingham, England, GB. FAQs. Full details and timings will be communicated directly to fans. Q. I am a Platinum member, who do I contact if I have a query regarding this service? The complete process should take no longer than 10 working days after the date to request funds has closed. Everton have confirmed all fans with tickets for the Club's final five home Premier League fixtures of the 2019/20 season are able to claim a refund with these games taking place behind closed doors. Nottingham Forest FC vs Arsenal FC. It can take up to 10 working days for the funds to clear into your account and once the funds have cleared it will show as paid. Gudstory is the ultimate guide that will keep you updated about almost everything and anything. A. ORLANDO, Fla. - The refunds for fans who wanted to see Inter Milan or Arsenal play in the Florida Cup at Camping World Stadium may have to wait 10 days. Ticket . Q. I have a question that's not covered above, how can I get assistance? Ticket Exchange gives Silver, Red, Cannon and Junior Gunner Members even greater chance of attending games they want. Tickets for Soccer games: buy Arsenal Soccer single game tickets at Ticketmaster.com. I bought a ticket and never received a confirmation email. We are no longer accepting comments on this article. Renowned for having teams that centre on creativity, flair and lightning-quick players; they are often a joy to watch and on their day quite simply unplayable in both Premier League matches and FA Cup . Premier League. Q. This behind-closed-doors credit will be in addition to the two unused cup credits already due to general admission season ticket holders. Step 9: When assigned correctly, click on Proceed To Checkout. 2023 Arsenal America. A. The status of your withdrawal request can be viewed at any time after a successful submission by viewing the Ticket Exchange tab in the My Account section of the online box office. Click here to read our Ticket Exchange guide. Will I be notified if my withdrawal request fails? Q. I have several members in My Network; can I use the Cashback service for them? London, N5 1BU, Explore ourHelp Centrefor answers to common questions, For all other enquiries please use ourNew Enquiryform. However, all isnt always as easy as it should be when it comes to buying football tickets. In terms of away football tickets, fans need to send a letter to the above address with the physical tickets and details of how the tickets were purchased enclosed. Per Ticket for Category: A:85.50 | B:50.50 |C: 35.50, New Arsenal Season New Content from Arsenal Review USA, Arsenal Review USA FA Cup Victory: We Win Tings. FEEL the atmosphere, get behind the scenes and enjoy the build up to the big game. Arsenal will refund supporters who have bought tickets for their remaining matches this season Credit: PA:Press Association. Usually, Arsenal FA Cup tickets on the secondary market cost an average of 96. Please note the carabao cup is not included. ARSENAL confirmed they will refund ticket holders for their ten remaining matches this season. . How will I be made aware that my funds have been submitted successfully into my account? Nardo Wick: Wiki, Bio, Family, Career As A Rapper, Love Life & More, Dior Goodjohn: Wiki, Bio, Family, Career, Love Life, Net Worth & More, What Is The Scariest Thing In The World In 2023? As a Season Ticket Holder How do i build up my Away Points? A. If a match is moved for television purposes (Saturday match to a Friday, Sunday, or Monday), we cannot refund your ticket price. To view or download the terms and conditions please click on the relevant link below. Highbury House Season Ticket Holders who are unable to attend a game can make their ticket available on the Ticket Exchange once the match is sold out (subject to restrictions). Help Centre. To close a submenu press the escape key. How Long Do Away Points Last on My Season Ticket? Q. Unfortunately, this wont be possible. I am a Season Ticket holder in the Family Enclosure, how can I use Ticket Transfer? - sportlife.news - All about the world of sports! When do the Premier League confirm the broadcast schedules for games? Check out our exclusive Wallpapers for desktop and mobile today! The letter must be sent so that it arrives at the Arsenal Box Office no later than seven days before the certain fixture. Now Digital Members based in China, Indonesia, Malaysia, Vietnam, France and Spain can select to receive their monthly Membership newsletter in their local . I am having problems accessing parts of the site when purchasing tickets, Error messages buying tickets on the Online Box Office. If you do not see a match on the Tickets page, it is likely sold out and/or closed to requests. How do I use a ticket that has been transferred to me? Disability Access Members Full match replay - watch without score spoilers, Account number (Must be a UK bank account). Can I buy tickets from a 3rd party website? The Gunners have four home fixtures and six away left in the current campaign, which has been suspended due to coronavirus. Q. PLEASE READ THIS SECTION CAREFULLY. Doing so is considered ILLEGAL by law of England and Wales under Section 166 of the Criminal Justice Act. Since the 2020 season, Arsenal have changed to sending us digital tickets, which makes distribution easier for everybody. More here. A. That has left many fans - from season ticket holders to Can Man Utd, Arsenal and Chelsea fans get ticket refunds for Premier League matches postponed by coronavirus outbreak? To close a submenu press the escape key. Highbury House ARSENAL TICKETS 2022/2023. 2023. Unfortunately, itd be too late for a full refund if this was the scenario. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. 'The process to credit/refund supporters who have purchased match tickets and or hospitality for these fixtures will begin immediately. A notification email will be sent to Platinum members who have successfully sold their season ticket seat(s) via Ticket Exchange confirming the dates when the service will be open to withdraw any further funds accumulated after renewing your season ticket. If and when your ticket sells, your membership card will be disabled for the game while the buyer's membership card will be activated. You will have to wait for the next window when the service is available before you can resubmit a withdrawal request. Arsenal Membership Terms and Conditions 2022-23 (extract regarding Family Enclosure), Ground Regulations for concerts at Emirates Stadium. Step 1:To access Ticket Exchange, visit www.eticketing.co.uk/arsenaland click the Log In button in the top right-hand side of the screen. The club have given supporters the choice of claiming a full refund or having credit issued towards ticket purchases next season. Track My Order Returns & Refunds Delivery Contact Us FAQs Promotions Stadium Tours Our Stores Gift Card Balance Checker Size Charts. Season Ticket Members have been offered a credit or refund on a pro-rata basis for the five games and were also given the option to forgo part . 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