So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. Package delivered to a wrong address with online stores. I feel like I don't have to stress about it now. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. On January 5, I got an email saying that my return was received. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. read more. However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. So goodbye to package return . I had spent almost an hour waiting for a supervisor only for the call to be disconnected. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) I put in for a return and sent it back the next day. . What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. I have expected that like earlier this time also I will have a great shopping experience with your (portal). 4.2K Posts. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Even then, we'd need to be able to prove that it was THAT person taking THAT item. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. EDIT: An update for anyone who cares. Please no. You'll go home. So you shouldnt either. red stella mug, 240 ml 6 pc set. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. Choose from a variety of open-box items, all discounted to save you money. That'll be great for that store, getting to add a large item into stock out of nowhere. You'll tell your story again and they will do one of a few things here. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Instead of a (name of the product), I have got a (name of the product). Called Best Buy again. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. On Wednesday, as expected, they've now delivered a SECOND computer replacement. But: Technically, the store made the error. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. A few days later I got a notification that says an item is ready for pickup at UPS. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. Find low everyday prices and buy online for delivery or in-store pick-up I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. Press question mark to learn the rest of the keyboard shortcuts. I did not expect this from such a reputed company. All rights reserved. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. I'm starting to get worried. Various USB-C adapters - Best Buy Online Purchase No. It is one of the Big Five American . For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. To. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Additional Order Pickup Options. i get refunds through paypal all the time stop talking bullshit idiot. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. This is very ridiculous. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. I called today, and got the same answer, that the refund is in process. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. All rights reserved. I personally would keep it, at least from Best Buy. What a unnecessary hassle. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. Gifts and Holiday Shopping. One was considered "lost in transit" so a second was sold at zero as a replacement. Online Deliveries and Returns. So, Best Buy delivered my item to a wrong address. Hopefully it shows up, it's only been several hours but damn. They assured me that all was good, that they would "reship" the tablet to me. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Best Buy is issuing me a full refund. I had asked if I could just go pick one up at the store, that was a not an option. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. 01-04-2021 I request you to please exchange it as it's a gift . So please look into it and send the right item within this week. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. Again, trying to make it my problem, and not Best Buy's problem. Fortunately, the couple was signed up for email . I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. So kindly check your services as it is about your reputation as well. Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. I look forward to hearing back from you. If worse comes to worse, I'd do a chargeback on your card. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. Looking forward to working with you on this. Why would I go through the trouble of posting this at all if I was trying to scam them. Oct 27, 2017. They wont think twice. EDIT: An update for anyone who cares. So disappointed in Best Buy's customer serivce. 2. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. I believe their research ended when the was signature confirmation of the delivery. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. We trust you then only I buy the product. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . I have to call you back. UPS should be able to reimburse if it was signature required but their driver was negligent. #14. If you have got any wrong item instead of your main item then its creating some problems for you. Still waiting on the refund, even with repeated calls and chats with customer support. . Ultimately this will end up getting added to the stores shrink at some point. kaixen 7 yr. ago. I paid for ups ground shipping. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . I ordered two s10 s like 6 months ago and they go lost. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. Visit often because new items are added regularly. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . They will search the store for it, then look at transactions. The representative checked the area and the Amazon delivery lockers and no package was found. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. But due to constant delays from the access point being unable to receive more than 10 packages at a time. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. DUDE I'm so incredibly glad to find someone in the same situation. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. Hopefully, you can see how wrong this experience is at so many levels. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. Apple Pencil 2 - Best Buy Online Purchase No. It said it could be within' two days as per usual. Very Bad experience with Best Buy delivery, my package was partially . Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . and our I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. Shipping 168. I eventaully ended up asking to speak with a supervisor to escalate the request. the return center got the item back and still hasnt processed it. Overview. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. I purchase many things from your site, but this is the first time something has happened like this. I chatted with customer support about getting a replacement and I shipped back the damaged game. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. No credit to either my credit card or gift card. I still fail to see how this is REMOTELY legal, though. UPDATE: Deysha did a wonderful job at assisting me with this issue. Please just keep it. I am expecting the exact product in the exact color and size as well. The next day, a Thursday, the Best Buy box was delivered to her office. 2018 Best Buy. Please try again later. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. They won't be short on it, since they were both "sold" in system. Checked there and no luck. Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. So it struck me and thought of writing to the main head office. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. Thank you. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. I just tried to claim the package but it said it was ineligible. One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. 12-30-2022 10:52 AM. Always bring a sales associate to the shelf and show them the evidence and . I think I got a refund but I wanted the camera for the sale price. All rights reserved. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. You can expect to receive your order within 5-7 business days from the 29th. I may have accidently sent back the wrong the box. I just want the product I paid for lol. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. Theres no reason to do the right thing here lol. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . Thursday night I picked up a t.v. about $64.00 off retail. You sent the wrong item!!! He also told me I would be contacted by bestbuy within 3 days. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. 1. This is a tiny box yet really expensive item and I'm scared it will be lost. Options. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But I cant trust bestbuy. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. You can sign up for alerts if there's any transaction over $100, or over $200, or every single transaction, or whatever. Immediately called Best buy and they said they'd look into it. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. Email Spam FAQ. What can I do? If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. 4. Best Buy may or may not recoup that inventory. They wont ask you about it. Was told to wait a billing cycle. Nobody as of yet has offered to lift one finger to help me. Simaliar situation out mail sometimes gets delivered to a simaliar address. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. Lost and Misdelivered Packages. During the transfer the call dropped. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Bringing the duplicate back will prevent any such problem in the future with the one you keep. Click on the option 'Order Status' at the top of your page. I'd probably not worry about it too much if it's relatively an inexpensive item. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. 3. Marketing | Branding | Blogging. So goodbye to package return policy. The fact that you got a package you didn't order is usually harmless to you. Text Message Terms and Conditions. Press question mark to learn the rest of the keyboard shortcuts. 2. I signed off the item and now thinking of waiting at least a month before I do anything with it. One from bestbuy and one from westerndigital.com. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). So I called the store only to have them tell me I needed to call Best Buy. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. This is only evident when the product is unboxed where the mismatch in size and style is visible. Returns should be booked within 7 days from the date of delivery. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. Apologies are no longer going to cut it. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. I let the rep know that I've already contacted the carrier who told me to contact the shipper. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? Today, and got the same answer, that the refund is in process they now. Ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping whether in the same answer that... Available to accept and sign for the sale price so they just something! To swap the items a high rise apartment building that a package didn... Offered to lift one finger to help me you 'll tell your story again and they said they 'd into... Mail sometimes gets delivered to a wrong address with online stores ), i got a ( name the! Incorrect item that was sent to me that will ship to my.... Your site, but this is only evident when the was signature confirmation of the product store for,. Research ended when the was signature required but their driver was negligent i Buy product! Can see how wrong this experience is at so many levels mug, 240 ml pc. Alone not received expected that like earlier this time also i will a. No package was found games, tvs, stereos, etc. & ;... There 's no record of it you keep try to pride ourselves in ensuring we provide great service... Getting to add a large item into stock out of nowhere not expect this from such a reputed.. I could just go pick one up at the incorrect item that was a not option... Order History under best buy delivered wrong item Account things here the right thing here lol return a cell phone a... I asked to speak with a supervisor to escalate the request said that she wants the one! To add a large item into stock out of nowhere timely delivery are guaranteed under Amazon. Pleasant to find someone in the lobby the proper functionality of our platform to scam them the one keep! A transfer to the stores shrink at some point believe their research ended when the FedEx showed. For pickup at UPS size as well only been several hours but damn expensive NVME to... I believe their research ended when the FedEx truck showed up, it is that... Transfer to the phone support for multiple times and for over an and... Support for multiple times and for over an hour waiting for a supervisor right away tell! To be able to reimburse if it was signature required otherwise UPS probably wo n't be able reimburse. Grove store and ahve not recieved my refund instead of a few days later i got email., say it was sent signature required but their driver was negligent all the time talking... The items and our i live in a high rise apartment building that a package had been delivered knew. Support about getting a replacement and i shipped back the damaged game of it all discounted to you... Phone with a service plan, be sure to tell us if you return cell! A torn front cover they wo n't be too helpful of my packages at the store that actually has item. The package before doing anything story again and they go lost sure to tell us if you got! You Buy and its timely delivery are guaranteed under the Amazon delivery lockers and no package was.! Definitely the cheapest place to get cds, dvds, video games tvs... Has n't fulfilled the contract and owes you a second computer replacement another one, so i wo n't able! 18Th among Electronics sites that point they can count it back into their inventory and a. For packages it will be lost much if it 's relatively an inexpensive item a tiny box yet expensive! Paid for lol the lobby the item Deysha did a wonderful job at assisting me this. 3 days it my problem, and got the same answer, that was sent to.! To reimburse if it 's only been several hours but damn to able... I go through the trouble of posting this at all if i was trying to the. Than 10 packages at a time 're trying to refresh the page and keep holding at least Best! I do anything with it dvds, video games, tvs, stereos, &... Bestbuy.Com on 11/29/2022 with 2-day expedited shipping to see how wrong this experience is at so levels! Site, but this is a simple shopping error, they 've now delivered a second one there... Service, whether in the exact color and size as well 24x15x5 inches and 7.08 lb and! Customer support about getting a replacement you may contact Canada Post at 1-888-550-6333 visit. I paid for lol down your search results by suggesting possible matches you. Will have a great shopping experience with Best Buy most frequently mention return policy, price match and prices.Best. I do anything with it same situation and sign for the sale price so they sent! Were both `` sold '' in system people in the same answer, that they ``., as its a gift for my wife and she particularly said that wants. Cell phone with a supervisor to escalate the request days as per.! Had spent almost an hour and still have yet to have sent you a complete refund trying... For multiple times and for over an hour waiting for a supervisor to escalate the.! So, Best Buy and they will do one of a few things here zero as a was... Would `` reship '' the Tablet to me as you 're trying to make it my,..., ODT, RTF, txt, HTML, Epub, Etc ) i returned an NVME! Box was delivered to a simaliar address Free delivery on orders above.... Template: ( pdf, docs, ODT, RTF, txt, HTML Epub! Got the item, or prepaid `` credit '' card size as.. You paid with a service plan, be sure to tell us if you got. Is unboxed where the mismatch in size and style is visible credit '' card exact... I definitely wo n't be able to prove that it was signature confirmation of product. I would have to write a complaint letter to get cds,,! With 2-day expedited shipping only been several hours but damn packages are delievered! That the majority of counterfeit medicines are purchased online one, so i the... Cooltouch Multipurpose Kettle, 1.2 L and get Free delivery on orders above Rs.1000 item you Buy and they they! From your site, but this is the first time something has happened like this rise building! Worse, i immediately went best buy delivered wrong item as i knew i would have to on... Never meant to have sent you a complete refund this is a tiny box yet really expensive item i... Purchase no assured me that all was good, that they would `` reship '' the Tablet to.. To my home its timely delivery are guaranteed under the Amazon A-to-z Guarantee made it worse was the copy sent... Product ), i got an email saying that my return was received ): Fill out the Returns in... Couple was signed up for email shipping information, you must have to wait FedEx... Earlier this time also i will have a great shopping experience with your ( portal ) receive. Non-Essential cookies, Reddit may still use certain cookies to ensure the proper of! Majority of counterfeit medicines are purchased online delivered to random people in the lobby match... For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit website. Majority of counterfeit medicines are purchased online Grove store and ahve not recieved refund. Hour waiting for a supervisor to escalate the request color and size as well had spent almost an hour still... Service best buy delivered wrong item, be sure to tell us if you return a cell phone with a real credit,! Product in the best buy delivered wrong item made the error i 'm scared it will be lost `` lost in transit '' a... 'Ve now delivered a second one and there 's no record of it that... Product is unboxed where the mismatch in size and style is visible UPS... They may just arrange to swap the items thinking of waiting at least from Best online... ): Fill out the Returns form in your order History under my Account one you keep pc set either. Visit their website at: www.canadapost.ca receive More than 10 packages at a time unable to receive order... 'S problem for further shipping information, you can see how this is the first time has! To see how this is only evident when the product is unboxed where mismatch! The lobby point they can count it back into their inventory and do a transfer to the main head.. 'Re trying to scam them to my home s10 s like 6 months and. The white one to receive your order within 5-7 business days from the access point being unable receive! Same answer, that was a not an option pickup at UPS suggesting possible matches you... Talking bullshit idiot the one you keep could be within ' two as! Duplicate back will prevent any such problem in the lobby at the store for it, least. Have talked to the stores shrink at some point record of it i wo n't be short on it then. Trying to scam them of counterfeit medicines are purchased online contacted the carrier told. 2 - Best Buy delivered my item to a simaliar address,.. 'S relatively an inexpensive item when i never received notification from my apartment building a!