There has to be something, an update, etc that can be done. If you know that the USB port. Remove the pebble from the band and press it into the compartment on the charging cable. When a normal restart does not work, try changing the face via the Fitbit app. Ive changed it pressed button on side no joy. Press volume up/down simultaneously to go into system recovery *. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. The screen on my Fitbit Charge 2 has also gone black after 3 years. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. Fitbit app not showing readiness scores or score isnt correct? Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. Unfortunately a problem like that is one you cannot fix on your own. I was getting the sensor on the back but now thats died too. Took FitBit off the charger. Fitbit Blaze has died. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. If it doesnt work the first time, charge it to 100% (check via the Fitbit app) and repeat the steps. When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. Absolutely the last Fitbit product for me! Make sure that your device is fully connected to the charging cable. Thoroughly dry your device before charging it. I called no warranty. The process for restarting your Fitbit varies by model, but often is as simple as holding down one or more buttons, as described in this article on how to restart the Fitbit Charge HR. You can also use screen wipes, eyeglasses cleaners, or disinfecting wipes as long as it. Either it will not turn on at all, or it will face some partial errors. ': A guide to the water-resistance of every Fitbit model, How to charge a Fitbit Alta, and what to do if your Alta isn't charging. If your battery stopped charging, try the solutions below. I show you how to turn on or off the screen wake (aka screen timeout) on a Fitbit Charge 3 or Charge 4. Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. If your Fitbit app is not updated, update it quickly. I am very upset & will not be buying or receiving any more Fitbit watches. Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. If your Fitbit shows error code 001, try a normal restart if possible. Remove your tracker from the charging cable and press the button until the screen turns on. I am so frustrated. Up to 3 minutes if you have 3 buttons hold all in, some people said it worked. I sent back they have had since July 6th and I cant get any response from. If you still have trouble, contact Customer Support. Now the replaced Versa 2 started with the screen not swiping. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. By holding the buttons, a water logo message would display. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. Press and hold the buttons on your tracker for 10 seconds. I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. I received my Inspire 2 Christmas 2020. That was what worked for me anyway. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. Then release the button. They constantly asked me if I wanted buy premium products for my particle watch. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. So it makes me wonder are they shutting down the phone. You can charge it from any USB port or power bank. Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. I agree with customers that say to look at Apple or another knock-offs as there are more out there now. You must have a charging cable that comes in the box with your Fitbit Charge 4. Plug Fitbit One into the charging cable, making sure that the gold contacts on the tracker align with the gold contacts on the charger. The button is on the end of the charging cable that is plugged into your computer. And - nothing on the Fitbit. A "press" is registrered when you close the electric circuit with your finger. Then connect the charger to a different power source (preferably directly to a wall outlet) and let that Versa charge for 12+ hours. It could take a half hour or longer for it to start to charge. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Was this information helpful? The first watch was a Birthday gift & lasted exactly 2 years to the date when I activated it. And the screen is black it still works with my IPhone. My watch is out of warranty so I just ordered the bands from Amazon. Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. Must activate membership within 60 days of device activation (requires valid payment). A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Reset doesnt work. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. Thats because the port is filled with dirt or the power supply is faulty. Unfortunately, the screen on my watch went black. For some reason the setup didnt complete last night but it did today. Aha, he has no problems. If you use the device daily, then the battery will last longer. only get error codes when I log on to set it up. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS. Here's how you can hard restart your Fitbit: Plug the USB end of the charging cable into a wall charger or USB-port on your computer. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? Through this, you can troubleshoot all the internal issues related to the device software and operating system. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. Plug your charging cable into your computer. Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. If your Fitbit still has some battery life left but simply won't start charging, it might have a software glitch and needs to be restarted. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. If not synced, uninstall and reinstall the app. @lalad, I am glad to hear that the issue you were having with your tracker is now resolved. Then, plug your Fitbit Charge back into its charger. Even better, charge it overnight to see if that resuscitates the tracker. Got my Fitbit Charge 3 January 2020, then got a replacement due to a faulty strap lock around June 2020, then the screen went blank in January 2021. Thanks Tamara. Swimmy Stickbait 90 Surface 90mm . Once Fitbit support confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit. Guess I'll have to return. There *is* a way, I just can;t remember it. Is your Fitbit Versa 2 still covered under its warranty, i.e. Would not charge not even at the store. Attach your tracker to its charger, then press and hold the button on your tracker for 5-10 seconds until you see a smiley face on-screen or the Fitbit logo, then release. Open the Settings app on your watch About. If you cant transfer data from your Fitbit Charge 4 to your account, or if you stopped receiving notifications from your phone, your device might be disconnected. Wont show anything not even on my phone anymore. the battery went dead 2 days ago and when I tried to charge it the face stays dark and won't charge . If that happens, any charger you plug into it won't work. Now to restart your Fitbit Charge 4-. Terms & conditions apply. Released a few weeks ago, Charge 4 is the updated version of Fitbit's flagship activity tracker - the Charge 3. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! My charge 3 is 2 years old. I have tried the restart and reset to no avail. I bought a versa 2(?) So allow the GPS permission. All you need to do is clear the cache data. But dont wait to contact them. Stay away from this company. Then, check again and see if it works. If your Fitbit Versa 4 won't turn on, it might be because of a drained battery, the charger is broken, the watch isn't correctly attached to the charger, or there's a hardware problem. Once clean, place it back on the charger and run through the steps again. Here are some easy troubleshooting steps to try on your Fitbit device. Place the battery back into the tracker with the "+" side facing up, and close the door. 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