I did call at business hours! What a waste of time and money, and so disrespectful. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. Unsubscribe easily. No more money into the pockets of their shareholders. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Moral of the story is it ain't worth it. thank you, But I refuse to log in ever again. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Bots which send you articles that are unrelated. If you use them you will 100% regret it just read the reviews In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. I am waiting for 23 minutes, no one answering no one picking up my call Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. Or you can click Sign up to create a free account. please explain this. Safe? They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. Find a handyman, electrician, fitness coach, plumber, interior designer,. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Companies are reevaluated twice a year during January and July. I don't even understand how this company is still open. We're sorry to hear you feel this way. Thank. Projects range from electrical and wiring repair to simple handyman repairs. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. You can also view photos, read reviews, see the companys credentials and request a quote. please elaborate on how this makes any kind of sense. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. Thumbtack is a technology leader building the modern home management platform. They can review each request and have the option to submit a quote. Well guide you through the process. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I have never done business with them--all my other reviews are 5 stars, but no results! They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. Common complaints are the cost per lead and lack of conversions. However, there are someThumbtack.com complaints thatcome from customers. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Use to be a Great lead producing platform. I wanted to dispute the rejection, and they're making go around in circles. What are you doing there? Get Featured on AdvisoryHQ. The amount of money that is wasted with Thumbtack is huge and I am over it. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. Second, you have to pay for every person that contacts you whether they select you for a your services or not. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. i haven't had a thumbtack post for weeks. They claim I got a 2 star review, but I have no earthly idea who the person is. The others are fake or something else. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Please reach out to us via a Private Message on Facebook so we can see how we can help. Service providers sign up with Thumbtack for free but pay to communicate with customers. Now I'm the one who doesn't want to go back. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. very curious to know. I paid them 100% of payment they asked for. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. I really wanted to like the service. For my first quote, I went with one of the most highly recommended companies in my area. To learn more about Top Pro status, visit the website. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Seriously all leads are fake. my information and quote request to all of them simultaneously. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Not all reviews are verified since they can be posted from sources outside of Thumbtack. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." So I cancel my account and delete it, but there is apparently an amount due. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. Roods Locksmith LLC. laura. Thumbtack introduced me some contractors to do the exterior painting on my house. Service 202 Value 193 Shipping 62 When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. All Rights Reserved. We're here to help increase your hire rate. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. Similar Meaning: "How much does thumbtack charge per lead". Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com I contacted the construction contractors board (CCB). Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Also review each firms site for the most updated data, rates and info. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) Horrible, money hungry machine. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. Just send us a message on Facebook with your email address and the customer's name. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. Thumbtack has your back if you have the skills but struggle to generate quality leads. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. Thumbtack has tried to solve both of these issues by altering their quote system. Also de-activating the account is a nightmare. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. I think they do this to sell your contact information. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. See their reviews & get quotes today. It is a scam!! Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . I never get qualified leads for my dance studio or me marketing company. Thing is that it made me nervous. I have had a couple bad experiences with them. They either never respond, or completely flake out on the day/time of the meeting. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Thumbtack is a technology leader building the modern home management platform. This really depends on which service provider you ask. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. Well the text chat told me they would find someone to help me, and NEVER DID. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. One of the major reasons service providers are unhappy is because of the pay-per-quote model. Most recently, they made a few updates to their policies. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. ), we're happy to help. Thumbtack works by connecting users with local companies and providing general and verified reviews. Some projects are just too big to tackle on your own. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! only thumbtack? I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. Worst customer support ever Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. who is profiting from this ? Review AdvisoryHQs Termsfor details. The will suck you dry of all cash! We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Does Thumbtack Really Work for Businesses? Click to view AdvisoryHQ's advertiser disclosures. AVOID THEM. If you don't know how to use the app, customer service is there to help. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. Additionally, the BBB has given Thumbtack an A+ rating. Gain trust and grow your business with customer reviews. What Is Thumbtack Doing to Alleviate Issues? One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! These people will scam you. Practically no customer service. We like that you're expanding your options, Rebecca. any word yet on when there will be postings? Because with GroupOn, they don't get paid unless you get paid. After emailing support MANY times for refunds. Customer Reviews are not used in the calculation of BBB Rating. Well start sending you the news you need delivered straight to you. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. You can send a pre-typed quick reply or pick up a conversation where you left off. The CCB told me the contractors had no license to operate. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. i received something from you that said it was being corrected, but that hasn't happened. Who could I be associated with if I don't know anyone here in this country. Unsubscribe at any time. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. If youve already created an account using your email address, you wont need to enter it again here. The community at Thumbtack is very supportive of each other. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. why am i still getting marketing emails almost every day? I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. 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