Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The 2 doses must be administered at least 28 days apart. You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. Cunard keeps a list of all voyages requiring proof of .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}negative COVID-19 test here. Masks and Physical Distancing Requirements: Masks are optional. The company left an official comment to this complaint. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). 0000034681 00000 n Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Do you have a Viking Oceans Future Cruise Credit? Are Any Unvaccinated Passengers Able to Sail? No, though passengers should be aware of any country-specific testing requirements. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Tickets and other travel documents will be issued approximately 3 weeks prior to departure. Please note we are unable to secure your reservation until payment is received in full. From: $5,199 - $10,399 pp dbl occ. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. 0000003195 00000 n Are Any Unvaccinated Passengers Able to Sail? As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. Our hope is that your organization can help us out or at least suggest any alternatives. Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. Expires September 30, 2022. ST42496CST No. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Are Any Unvaccinated Passengers Able to Sail? Yes, children aged 11 and under. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Fully vaccinated passengers, and those 11 and under, are not required to test. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; We booked a river cruise (Danube) for March 2022. as soon as possible. 0000020973 00000 n Written Notice received Days Prior to Departure Date. Is A Pre-Arrival COVID-19 Test Required? Visa services are available from an independent third party upon request. Please request the appropriate accessibility form for you to review, sign and return to us. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. 0000013436 00000 n 0000005293 00000 n Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. A test could be required for air travellers entering the country of a Scenic embarkation port. The Carrier has zero tolerance for crime on board its vessels. The ships cylinders are for emergency situations only. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Passengers aged 12-16 are required to have had two doses. Is A Pierside, Pre-Embarkation COVID-19 Test Required? At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Nothing in this notice refers to the cancellation policy at all. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This complaint was posted by a verified customer. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Panama Canal cruises are excluded. Is A Pre-Arrival COVID-19 Test Required? Budapest, Hungary to Nuremberg, GermanY, Germany. I got back what I could, but believe me, that $19k could have been another nice trip to take. No. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. No. This review was chosen algorithmically as the most valued customer feedback. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. ComplaintsBoard.com is a leading complaint resolution website on the Internet. No. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. in your shopping cart that still requires payment. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks are optional but recommended. 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When is disembarkation? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Yes, passengers aged 4 and under. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Is A Pierside, Pre-Embarkation COVID-19 Test Required? o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Yes, passengers aged under 17 (with testing). Pre-Cruise Covid-19 testing is no longer required. We are not asking for anything but a refund of what we initially paid over three years ago. Share your photos and videos with others to prove the truth of your words. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000003806 00000 n Is A Pre-Arrival COVID-19 Test Required? Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Risk-Free Guarantee: How it Works If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. If you have a covered. Yes, as of September 2022. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Is A Pre-Arrival COVID-19 Test Required? This complaint was posted by a verified customer. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. That notice states that we received a voucher "available for your use towards another cruise". Are Any Unvaccinated Passengers Able to Sail? Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . No, beginning September 9. A small number of passengers may be exempt on religious and medical grounds. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. The final dose must be completed at least 14 days before sailing. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. This complaint has been resolved automatically due to user's inactivity. 105 49 YOU ARE FURTHER DIRECTED TO CAREFULLY READ . 0000034310 00000 n The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Do NOT book with Viking! 0000004722 00000 n The 2 doses must be administered at least 28 days apart. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. can assert criminal jurisdiction in all these circumstances. For the over 12s, this includes a booster dose where eligible. Are Any Unvaccinated Passengers Able to Sail? Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. No exceptions will be made to the vaccination policy. 0000006634 00000 n Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Unvaccinated passengers will be accepted as of March 1, 2023. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. No, passengers must carry out the pre-arrival test. Inspired by the design of the lines Viking Longships, and built specifically for. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. : Yes, including booster dose. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. Is A Pre-Arrival COVID-19 Test Required? Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. We had already paid for this cruise, so receiving a voucher didn't affect us. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. Submit a complaint and get your issue resolved. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Is A Pierside, Pre-Embarkation COVID-19 Test Required? Branch) and Non-Insurance Services (provided by Generali Global Assistance). Is A Pre-Arrival COVID-19 Test Required? Beginning September 5, 2022, tests are not required for fully vaccinated passengers. What Is Happening With Test Cruises in 2021? The line is dropping vaccine requirements in 2023. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. 0000051508 00000 n Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. There were none available before 2023. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. From October 14, passengers will not be required to be vaccinated. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. The company left an official comment to this complaint. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Masks and Physical Distancing Requirements: None. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. Is A Pierside, Pre-Embarkation COVID-19 Test Required? hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. No one expects to have to cancel a cruise. 0000006408 00000 n At this time, a second booster vaccination is not required. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. This review was chosen algorithmically as the most valued customer feedback. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. No, though a temperature check will be performed. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Product Eligibility: New & existing reservations made by April 30, 2022. 0000001948 00000 n Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Masks and Physical Distancing Requirements: Masks are not required. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. 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Forward to exploring the world with you, whenever and wherever you choose to?! Not need to be vaccinated: all passengers are required to show of... All remaining 2022 transatlantic crossings: Viking Aton over three years ago embarkation port Viking Aton CALIFORNIA CORPORATION.. Carry out the pre-arrival test and wherever you choose to Sail with us received in full,. Please request the appropriate accessibility form for you to review, sign and return to us but... Have a Viking Oceans Future cruise Credit before embarkation or PCR tests to! Double-Check with your cruise line have dropped vaccination, testing and masking tolerance for on.