We paid for the trip and had trip insurance. I signed up for an excursion $329 per person. LauraS Because we were given a voucher, we can not get out money back. This lead to some excursion conflicts which we had to scramble to remediate. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. They instead provided a $100 voucher for each of us. I thoroughly enjoyed the bars, bartenders, and servers in those areas. We had never sailed on Viking before. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. You might just see an expansion of destinations. We were tested daily and restricted from going off on our own. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. The complaint has been investigated and resolved to the customers satisfaction. I think the title of this thread is misleading. Once on the ship, all the staff were friendly and willing to help. I too would like to see more unique stops added to Vikings itineraries in the Med. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Obviously, we cannot go on the trip. The whole experience was a disaster. Viking cruises - its company's promises are NOT reliable - buyer's beware. Unable to go over the last two years because of my own declining health , out several thousand dollars. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. This itinerary appealed and the timing for a significant birthday was ideal. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. Thank you. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hopefully they will add some new itineraries in the next few years. Not crowded at all only about 900 . Lots of food variety to choose from and food was always well presented and tasted great. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. For the cabin on the cruise, we indicated separate beds for their cabin. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. The only way to adjust the bathroom temperature was to adjust the temperature in the room. I have found a somewhat similar more sedate tone on the Cunard transatlantic. The even occurred in February of 2023. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Viking returned the full amount of the excursion to our onboard account by the next morning. Just realized that the cruise booked was from Antwerp to Amsterdam. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Most of the food was good. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? This will surely increase the credibility of your complaint. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. While on board Viking Ocean, the ship is the best. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Review for Viking Orion to Alaska. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. The World Cafe, Embarkation and disembarkation were flawless. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. The food was tastefully presented and did not disappoint. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. We loved The Chef's Table. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! 2-5 Cruises Age 60s. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. We used Viking Air for our flights and had great flights from the US to Reykjavik. Rivers; Oceans; . Itineraries! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Get expert advice, insider tips and more. 1. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They did more Panama Canal and then the Pacific Coast before their Alaska curries. The eventually dropped the whole itinerary. We did the Australia/New Zealand itinerary. We had Covid tests within 72 hrs of departure. The staff and crew were simply flawless, and Ive never seen such a clean ship. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. I did that only to hear the same responces that they had already given me after serval tense phone calls they agreed to take it to the "BOARD".. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. How does Viking Ocean Cruises compare to Seabourn? LauraS Very nice fitness center! I thought something dreadful or dangerous must have happened. A drinks package at the original cost, when I first tried to book it. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Part refund, at least 25%. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Also lost out on the cruise vouchers. We just looked at Azamara and Oceania as we want to see more than Viking is offering. And, while I didnt have any myself, everyone was ranting and raving about the steak. Many passengers were distressed by the lack of fresh water. Most people on the ship disagreed. I tried to substitute my niece as travel partner in place of my wife. Some of the excursions had to be canceled because of weather, but those we took were only OK. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Both cover the West coast of Australia, plus Perth to Sydney. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Younger crowd. 2. However, my husband just got out of the hospital with congestive heart failure. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Iceland Natural Beauty cruise was amazing! Submit a complaint and get your issue resolved. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. This review was chosen algorithmically as the most valued customer feedback. This will surely increase the credibility of your complaint. Our cabin stewards were like angels, and all the staff made us feel welcome. Be careful and know what you are buying. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Welcome to Viking cruise reviews. However, we did not find any "Specified Reasons" listed in the Plan Document. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Your email address will not be published. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. Reviewed January 24, 2022 via mobile . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Off the routine remote islands? The first sailings were schedule for December, 2020 and we were booked for December2021. Or adding new ports in the Med to their line up. I would designate this not as a serious problem, but rather not enough of a good thing! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Heated bathroom floor and towel rack had to be activated outside our stateroom. Viking booked the hotels for these excursions. In one sense, a Viking cruise is like any other vacation: It's what you make of it. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. Get expert advice, insider tips and more. Viking has lost four loyal customers with 10 past cruises between us. I cant imagine relying on a cruise ship to get me around. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. In the World Cafe, signs did not always match the food. Read More. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises My Viking Journey. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Viking Venus is a beautiful ship inside and out. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. The service was warm, friendly and genuine. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Our only complaint was with the booking of excursions which were often changed without notification. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Our room was immaculate and the attendants friendly and on top of their game. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! The food was quite good. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Most of the food was good. I tend to agree, and hope Viking will soon add some new stops. The Osso Bucco is fabulous. They did that one Pacific cruise instead. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We chose this cruise for a few reasons. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. 2-5 Cruises Age 60s. We wore contact tracing lanyards everywhere we went. Wish they would bring back their cruise through the Kiel Canal. We got an e-mail from Viking saying that all sailings are cancelling for trip. When i first tried to substitute my niece as travel partner in place of my trip didnt any... Viking will soon add some new itineraries in the World Cafe, signs did not always the. In one sense, a Viking Ocean cruisers wish they would bring back their cruise through the Canal... Cabin stewards were like angels, and all the staff were friendly and on top of their game indicated beds. 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