Please make sure you have filled in both password fields and that your password and confirm passwords match. Exceptional Circumstances Card holders are not entitled to the pensioner fare. The total height of your vehicle including towed items (caravan or camper trailer), roof racks and any additional items stored on the roof of the vehicle (kayaks, baggage, bicycles etc.) If you are travelling with an infant, you will need to bring linen for the cot (cot is provided free of charge). We care about the protection of your data. Ms Alexander said the crew "couldn't find her" and "didn't raise any alarms when they were trying to get people to disembark or check their cars as they seemed to think that she might have jumped in the utes or trailers". For more information, call the Dogs to Tasmania Info Line on 1800 684 215 or visit the Biosecurity Tasmania website - Requirements for bringing a dog . Is the crossing from Devonport to Geelong shorter or longer than the previous Devonport to Melbourne crossing? For more information, visit Australian Interstate Quarantine or call Agriculture Victoria on 13 61 86 or refer toMoving plants or plant products. Miss Alexander said she hadn't been able to stop crying since Ester went missing and had been unable to sleep. The length includes the caravan and attachments such as a drawbar, bike racks, gas cylinders etc. The contact name is displayed under the payment details on your itinerary/e-ticket. Credit card refunds will be processed at the time of the request. If you have a dog that is old or anxious or simply does not like to be put in a cage, you should definitely read this review before you travel on the Spirit of Tas. Refund Policy, and the full terms and conditions of each fare linked below. Processed foods including dried, cooked and canned fruit, vegetables and honey, Meat for human/personal consumption including salami, hams and meat sticks, Tanned skins and hides (all) including antlers and horns, Noodles, pasta, rice, bread, cereals and sauces, Departing {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM')}}, {{ getSailingTotalPriceText(legOfJourney) }}, Departing Installing electronic locks for all pet cages with swipe cards for owners, a safe way to release all locks in case of fire or emergency, a thorough method of locating any animal who "escapes" its cage or is stolen from its cage, 'War on drugs' working but more still to do, Premier holds off on JobKeeper extension call, A six week early surprise in the lounge room, Indecent assault allegations amid brigade bullying, Entally director gives reason for Gardenfest cancellation, Warm up fixture sparks Tassie team dreams, Crash diverts traffic on East Tamar Highway, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. "They would only let me look for an hour and I waited in the bar as they kept looking. Our experienced wharf crew will also secure the bikes. There were sufficient options to entertain you on board. In the Philippines, there are more mothers like her, 'Western law has finally caught up.' Visit coronavirus.vic.gov.aufor details. {{booking.getDepartureDate(legOfJourney, 'dddd D MMMM, YYYY')}} at Yes, you can send an unaccompanied vehicle. Dogs' Homes of Tasmania website. Can I bring dangerous goods such as firearms and ammunition with me? Spirit of Tasmania crew perform regular checks on pets during the crossing. medical oxygen cylinders, CPAP machines and nebulisers you must check they adhere to the ships rating: Voltage 230V and Frequency 60Hz. See map. A post on the Spirit of Tasmania Facebook page on Wednesday afternoon said. "I had put my dog in a kennel and checked it twice to make sure that the door was shut," Ms Alexander explained in a post on social media. Total length cannot exceed {{getVehicleMaxTotalLength()}} metres. {{booking.getArrivalDate(legOfJourney, 'dddd D MMMM, YYYY')}} at You can find a list of locationshere. "Ester, a beloved friend and pet, was clearly drugged and stolen from her cage on the night of 25 January 2021," Ms Caney claimed in the petition. We accept Visa, MasterCard, American Express, Diners Club and JCB credit cards. The petition included a list of demands, including: "In addition, TT-Line MUST fund a PROPER SEARCH for Ester," Ms Caney wrote. If your gas bottle is fixed to your vehicle (fixed via a bracket or compartment) they are permitted to travel in your vehicle. Yes, all drivers board in their vehicle with their passengers. If you go to Manage my booking and enter your booking details, you can: Please make sure you are entering the last name of the contact name on your booking. A maximum of 14 vehicles are allowed per booking, provided there is an eligible passenger for each vehicle. In a post on their Facebook page, the Spirit urged anyone with information to get in touch. Oops, please fill in your departure date. By clicking join now you accept the terms and conditions of the loyalty program. You can change your booking online at My booking. {{getSelectedSailingProductName(legOfJourney)}} Terms & Conditions, Move {{Utils.convertNameCase(passenger.passengerDetails.firstName)}}, Conditions of Carriage, Tasmanian Biosecurity Conditions, Privacy Policy, Specific needs and assistance requirement form. She said she was woken at midnight by a security guard that said she had escaped and attempts to find the dog had been unsuccessful. Whilst there is no additional cost attached to vehicle height, providing the correct height assists with vehicle loading and ensures you are parked on the correct vehicle deck. It appears your address is invalid. Or for timetables and other information before your sailing, please contact TassieLink Coaches. The voyage times are comparable to the previous crossing with the new route taking between 9.5 and 11.5 hours. How an unprecedented legal outcome led to native title over the sea, Labor set a superannuation trap and Dutton immediatelytook the bait, Small businesses could soon be legally obligated to protect your personal details, The treasurer says super tax changes will not be indexed. However, if they are not fixed to your vehicle, they must be declared at check-in. Well send you regular emails keeping you in the loop of all our special offers, competitions and all things Tasmanian. If you wish to amend or cancel your booking, please amend your booking online or contact your travel agent or please call our Customer Contact Centre: Yes, all onboard facilities are open including the TMK (Tasmanian Market Kitchen), The Pantry, bars, cinemas, Gaming Station, Tourism Hub, Game Zone and the Kids Play area. Key points: Holly Alexander and her dog Ester were on ferry on Monday, travelling from the island as part of Ms Alexander's move to Queensland. To stay informed about travelling with Spirit of Tasmania sign up below to receive our newsletter. Does Spirit of Tasmania still sail from Sydney? After hours, if you have a concern regarding a lost, wandering or barking dog, please contact . Can I charge my electric vehicle on board? On Tuesday afternoon, Holly Alexander put out a desperate plea for help on a. A carer travelling with a TPI pensioner card holder is entitled to the discount. There is also a dedicated passenger drop off/pick up parking area at the front of the terminal. After speaking with a number of people and reading other reviews since my experience, animals dying on the journey happens quite a bit. Medical equipment designed to aid in the monitoring or treatment of medical conditions e.g. Gift voucher refunds will be processed at the time of the request. Advertise and Partner with Spirit of Tasmania. Weve compiled a list of commonly asked questions covering just about everything under the sun to ensure youre well prepared for your journey. Overall, a professional outfit who impressed us with their organisational ability. Over the years our service has grown from strength to strength to the point where we have outgrown our home port at Station Pier, Port Melbourne. View the most up-to-date Sailing Schedule. For conditions relating to the carriage of hazardous liquids including cleaning spirits, please refer to our Carriage of Dangerous Goods Policy. If I amend my booking online, is there an amendment fee? When you book an infant and a private cabin, a cot will be placed in your room free of charge. You're ready to get started building your fare. Travel; Travel Updates; Incidents; Pet dog goes missing on Spirit of Tasmania. What if I can no longer travel and I need to amend or cancel my booking? For more information, call the Dogs to Tasmania Info Line on 1800 684 215 or visit the Biosecurity Tasmania website - Requirements for bringing a dog into Tasmania. Travel Agent, Freight, Group and Special Event bookings will not be available to amend online. Yes, your motorhome or towed unit can be booked online. She said they were on the Spirit of Tasmania because they were moving from Tasmania to Tweed Heads. What is the deadline to make amendments to my booking prior to departure? When is Spirit of Tasmania relocating to Geelong? If you are travelling with medical oxygen cylinders, please visit the Specific Needs and Assistance page for more information. While Ester remains missing, a petition directed at TT-Line CEO Bernard Dwyer has reached nearly 4000 signatures in a couple of days. No Spirit of Tasmania no longer operates sailings from Station Pier, Port Melbourne. Standard vehicles can have a maximum total length of 6.0m and a maximum width of 2.0m (i.e. You will need to provide the full length of your vehicle from end to end. Indecent assault allegations amid brigade bullying, Entally director gives reason for Gardenfest cancellation, Warm up fixture sparks Tassie team dreams, Crash diverts traffic on East Tamar Highway, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. If your gas bottle is fixed to your vehicle (fixed via a bracket or compartment) they are permitted to travel in your vehicle as long as they are turned OFF. There is also a dedicated passenger drop off/pick up parking area at the front of the terminal. All loose gas bottles including butane cylinder canisters, (subject to quantities deemedas personal use and not for commercial use),can remain in the passenger accompanies vehicle providing:-. The carer must travel on the same booking with the pensioner they care for. These items must be declared prior to boarding and consumed or disposed of on board. WEIGHING IN: TT-Line chief executive Bernard Dwyer has released his first public comments following reports of the death of a dog aboard the Spirit of Tasmania. This also includes if the scooter or gopher is being transported on a mini trailer. normal car, people mover, 4WD, ute). Please help," she said in an emotional Facebook post. *Biosecurity restrictions may apply to ferrets entering Tasmania. -Sealing cap has locking side arms or screwed cap with an effective rubber seal.-All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid. Members of the public sometimes take a stray dog directly to the Dogs' Homes of Tasmania so you may also call them to see if your dog has been taken there. Where in Geelong is the new terminal located? Please ensure the total length is measured correctly to ensure you are charged the correct price. These fees are non-refundable when making online amendments and cancellations that result in a refund due. Your booking number is displayed on the top right corner of your itinerary/e-ticket. "I was woken up at midnight to one of the security guards telling me that she had escaped and they had been trying to find her but had no luck," she said. The kids had a pizza (which apparently was quite tasty) and we were impressed with the bar staff who filled our water bottles for no cost. Our staff follow the highest level of hygiene protocols and cleaning procedures. The cabin was comfortable (family of 4). Even the shower was good with loads of hot water. They are not climate controlled. For further information about refund payment methods, including refunds issued with multiple payment methods, see our terms and conditions of refunds here: https://spiritoftasmania.com.au/terms-and-conditions/terms-and-conditions-of-refunds. Yes, travel insurance is highly recommend when purchasing a fare that has non-refundable cancellation fee. Can I book the same date for the forward and return journey? Generators need to be turned off and non operational whilst onboard. Your cabin contains bed linen, towels and soap. Live stream direct from the RMC Shipyard. When you present your ticket at the point of check in, you will receive a boarding pass with your cabin number and key card(s). No, face masks are no longer mandatory on board Spirit of Tasmania, however we do strongly recommend wearing a face mask in our terminals and on board our ships, especially where social distancing is not possible. If you are travelling with a pet we strongly recommend booking a kennel. If you are travelling without a vehicle you are restricted to placing two items only on the baggage trolley. Passengers can also access the external decks and lounge areas throughout the voyage. When making your booking, you need to book the motorhome or campervan as a vehicle and at step three, select the motorhome/campervan option. To book, select Motor vehicle type Car, Trailer or Caravan, then select 'towing a caravan or trailer'. A man who says his dog died during an overnight trip on the Spirit of Tasmania ferry is calling for an overhaul of the conditions animals are held in during the 12-hour crossing of Bass Strait. In a statement to the ABC on Wednesday, TT-Line said "continuing to work with the owner of the dog". Lost or stray cats. How do I apply for a job at Spirit of Tasmania? The bicycle will need to be carried on a bike rack or roof rack. A treating doctor or authorised medical practitioner is required to complete a Medical Alert form. If you are unsure, please report to the pursers at Reception on Deck 7. Are carers entitled to book a pensioner fare? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Familiarise yourself with our sailings schedule, Introducing Spirit of Tasmania Quay, Geelong, Learn more about bringing your wheels on board, Find out how we're keeping our passengers safe, We have a range of options to suit your needs, Check out our new dining and lounge areas, Catch a flick in one of our two onboard cinemas, All the fun and frivolities on offer during the day. Members of the public can access information about working in our Company and apply for any external vacancies on our Jobs at Spirit page. When booking your caravan, you need to select the 'towing a caravan or trailer' option. frogs), birds, water-based animals (i.e. However if you are not a passenger on the ship, you will need to book through our Freight department. Who IS entitled to book a pensioner fare? They will be placed on a trolley for the voyage. We were thankful the passage over was relatively calm and after some sleep, we left the boat in the morning quite effortlessly. 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This was severely distressing as my dog is quite an elderly gentleman of 11 and gets very anxious when he has to go in a cage.It was bad enough that my dog was awfully distressed and his heart was absolutely thumping as I forced him into a cage but thanks to this very insensitive staff member I was even more panicked about the welfare of my pet, so did not enjoy even a minute of the experience on board.Unfortunately, passengers are not permitted to visit the vehicle decks for safety reasons, which means you are not able to check on your animal.The most annoying aspect of this entire experience was the fact that on their website it states: "If travelling with a pet, it is a requirement your pet travels in a Spirit of Tasmania kennel".Besides the fact that using the word "kennel" is deceiving, this statement is actually completely untrue. Amendments will only be confirmed once payment has been processed. {{IbpCms.vehiclesBookMotorhomeAsCarError}}. Thisform also outlines essential information you need to know about carrying such items. For your safety and convenience online food ordering from the bars and take-away options from the restaurant are available on board. Yes, smoking is permitted in designated outside areas of the ship. Medical clearance is required for women who are between 36 and 38 weeks pregnant at the time of travel (note: women who are 38 weeks pregnant or more are not permitted to travel.). A desperate search is on for a dog missing after a voyage on the Spirit of Tasmania ferry. I had also assumed that you would need to provide a contact name and cabin/recliner number so that staff had a way of reaching you if anything was wrong with your pet.In actual fact, none of this happened.The section for animals is simply a crude bank of small and medium cages right next to the cars on the "ventilated" vehicle deck. If you are travelling with an infant, please be sure to book a cabin that displays a 'cot provided' icon and a cot will be placed in your cabin free of charge. In addition to the signed declaration, passengers will need to carry documentary evidence showing that their dog has been treated for hydatid tapeworm within 14 days prior to entering Tasmania. The new terminal is called Spirit of Tasmania Quay and is located at 136 Corio Quay Road, North Geelong. Your cancellation has been successful. If you have a dog that is old or anxious or simply does not like to be put in a cage, you should definitely read this review before you travel on the Spirit of Tas.This is simply due to the fact that Spirit of Tas do not have enough information on their website and therefore your expectations might be a lot higher than what they should be.When I booked my passage (with my two dogs, one 11 yo and one 2 yo) I had assumed that there would be an area for animals in a climate controlled room that would be relatively basic, but comfortable and monitored. ONE additional bottle (maximum size 25 kg (50 litre water capacity).-Gas bottle is secure within/on the vehicle.-Gas bottle is secured in the upright position.-Gas bottle is turned off.-Check gas bottle is within validation. Measuring length: This should be the full length of the vehicle including towed items (caravan, camper trailer or trailer) and attachments (drawbar, bike racks, gas cylinders etc. Key points: Shayla Phillips was found by an SES ground crew in heavy bush just before 4pm She had spent two nights in the open after wandering away from the family home The gates for routine quarantine inspections open 2.5 hours prior to departure and boarding starts 1.5 hours prior to departure. Can I send my car on the ship if I'm not a passenger? "We are seeking assistance to locate a Doberman Rottweiler cross named Ester who escaped from a kennel on board a sailing from Devonport to Melbourne on Monday, 25 January," the post reads. If the names of the passengers differ in each direction, please make two bookings. Apparently we lucked out, because the seas were pretty mild, so no rough seas. Cheque refunds will be reviewed within two standard business days of the request. Are there connecting public transport services from the ship in Tasmania? You can read further information about Pensioner Eligibility here. Can I take gas bottles or hazardous liquids on board? Bass Strait Passenger Vehicle Equalisation Scheme. She has covered a range of areas and issues including crime, health, environmental issues, business, social affairs , the arts and education. must be included in the total measurement. The petition appears to have been authored by a woman named Diane Caney without the knowledge of Ms Alexander, but the pet owner has since added her name to the list of signatories. Yes, once your amendments have been confirmed, an updated itinerary/e-ticket will be sent to your specified email address. Your voucher(s) will cover the cost of your booking. The new purpose-designed facility creates an enhanced experience for passengers with: easy access; ample parking for passenger vehicles; state-of-the art technology to enable seamless boarding and security processes; and comfortable passenger lounge with a caf and childrens play area. Address: 101 Scotts Road, Risdon Vale . How many times can I amend my booking online? All Gas Bottle that meet the aforementioned conditions will be tagged with a HAZARD tag to ensure gas bottle is not turned on whilst gas bottle is within TT-Lines terminals or onboard a TT-Line vessel and remain with the passenger accompanied vehicle. If you have a standard passenger vehicle with a Gas Bottle or Butane Canisters loose and not in their original packaging contained within the vehicle, the item will be deposited with security, tagged with your passenger details including booking number and can be collected upon disembarkation. For safety reasons,passenger access to the kennels is not permitted during sailinghowever regular checks are carried out and fresh water is supplied throughout the sailing. Parking at Geelong:The new terminal has a free public parking area for visitors and passengers with their vehicles, including caravans and motorhomes, waiting to board the ship. Refund payments will be credited back to the original credit card used for the original booking, via an authorised CardGate Credit Card Payment Gateway. Please help return Ester to her owner.". Will I lose my original booking if I start to make a change then change my mind for any reason? -Sealing cap has locking side arms or screwed cap with an effective rubber seal.-All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.\nIn the event petrol residual is identified inside an empty Jerry Can or Boat Fuel Can the passengers must fill the container with water before being allowed to, can read further information about Carriage of Dangerous Goods here. A 'caravan' is a unit which is designed and constructed primarily to provide sleeping accommodation. Please note this response is optional and fully confidential. FOUND - DOG- HADSPEN (MEANDER VALLEY REGION) 10/9/2021 We've found this beautiful boy running up towards the highway in Hadspen. Can I book a different person each way on a return booking? {{ Utils.formatCurrency(getAgentActualPaymentAmount()) }}. {{IbpCms.accommodationReclinersBlockedMessage}}, {{IbpCms.accommodationNoDayTicketsForNightSailings}}. Tripadvisor performs checks on reviews. Passengers travelling with dogs need to present a printed and signed Declaration by Owner or Importer for the entry of Dogs into Tasmania prior to boarding. 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Devonport to Geelong shorter or longer than the previous Devonport to Geelong shorter or longer than the previous crossing the. My original booking if I amend my booking online at my booking will secure! To work with the owner of the public can access information about pensioner Eligibility here pursers! Calm and after some sleep, we left the boat in the morning quite effortlessly firearms and ammunition me... The full terms and conditions of each fare linked below ; travel Updates ; Incidents ; dog! From the ship if I start to make amendments to my booking online at my booking?. Booking with the pensioner they care for organisational ability your specified email address doctor...