You want to play MagicQuest? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. Does the lodge offer a commissionable rate for travel agents? We went to GWL in March 2020 after covid began, but prior to lock down. Does the resort have wheelchair accessibility? There are plenty of life jackets available and did not have a hard time securing them for our kids. Our team will have prepared your room wristbands and arrival package. Hope they are proud. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. He brings real fun and joy every time. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. Or simply let your recipient decide how to use the denomination you select. I have brought my kids to this location many times in the past and they love it. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. It refunded many customers, but some fell through the cracks. $100 does not go far at all. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Upon check-out any unused funds will be credited back to your account. The resort will close on Sunday, March 15 at 2 p.m. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. If you would prefer to make a reservation over the phone, please call 800.605.9653. Our resort does not have a fitness center. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. Please do not use or loiter around the RV during your stay. Please allow up to 5 business days for points to post in your account. Can I add Bonus Deals on top of point redemption? It can only be purchased at the time of booking. Learn More About Great Wolf Resort's Privacy Policy. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. I left something at Great Wolf Lodge. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. Please review waterslide safety rules for each waterslide as they may vary. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Are advanced deposits for reservations required? Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Am I able to charge things back to my room? The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Community Rules apply to all content you upload or otherwise submit to this site. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! Diaper wearing guests are asked to wear a protective swim diaper. "I was like, 'How many charges are you guys gonna charge me?'" Check-in time begins at 4 p.m. or as rooms become available. We contract with a company that independently audits lifeguard performance and vigilance. "I don't know how to say it, but it's pissing me off, because it's not okay. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. We just spent a week in Estonia and Finland. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . Suitable swimwear is required for personal safety. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. If this isnt you, youre not going to enjoy it. I took the kids again in Sept 2020, after lock down began. Cards are authorized for $100 per night at check-in. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. Do the rooms have a refrigerator and/or microwave? "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. Expiration is subject to change. The room was okay, but we didn't spend much time in the room anyways. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. Due to covid they only clean upon request which was fine with us. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. she said. to speak with a Food and Beverage Management team member. Will my suite be pre-assigned prior to my stay? In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. It seems like the rooms could use a bit of an update. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. However, Gov. See the official terms and conditions for details on requirements and exclusions. Please see our partners for more details. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Yes, there are long waits for the restaurants at peak times. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. Purchase your Day Pass here. There may be fees associated with the replacement of RFID wristbands. The policy is effective as . So half of the water park was closed on a Saturday. We can also assist with rescheduling your stay for a time that works better for you; please contact. ", Elizabeth warns "Beware of double charges.". Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. Please. Purchase Gift Cards. Keep in mind it's a resort, so things are gonna be Walmart cheap. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. Bonus Deals are tailored to individuals. Stop what you are doing and book a trip right now! Larger items, such as luggage, will need to be kept in your suite or vehicle. This includes our restaurants, spas and MagiQuest. However, you may smoke in designated smoking areas. ", "I was on hold for over an hour," she added. Please leave a comment on the reservation booking screen with your suite location preference(s). As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. Please note that inflatable toys are not allowed in the water park. It was more crowded and less fun, but still had a good time. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. / CBS Chicago. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Check-in time begins at 4 p.m. or as rooms become available. You would only forfeit your deposit if we couldn't rebook your getaway at all. No outside food or beverages are permitted in the water park. This can be paid by credit card. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. I took the kids again in Sept 2020, after lock down began. Vendemos pases diarios para el parque acutico? Are the waterslides wheelchair accessible? We have specially trained chefs that can offer a variety of special items for your family to enjoy. I booked a stay over 60 days in advance as part of a running promotion. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. If we didnt drive do long to get there we would have left. So our $1600 night would now be $2100! Material and methods: The triage and the treatment protocol were established based on the scientific data. Coast Guard approved life jackets are available on a first come, first serve basis. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. We welcome guests with special dietary needs. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Find answers to our most frequently asked questions below. 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