BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. They picked the wrong guy. I'm of course, never calling this fkrs' again. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. Desired outcome: For your reference, reasons for rejection are included below. The landlord received the estimate on 12/14. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Livermore, CA location.. 5. 704 total complaints in the last 3 years. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. I was having a problem with sewer line back ups at the above property. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. They did not show on Saturday. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Customer agreed on getting $75 credit back on card. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. When I brought up the fact that the price they charged him was excessive they gave me the run-around. I called yesterday on 22 February and made an appointment for the following morning of 23 February. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. have a hold harmless signed by him before we started the work. Charged me $750 plus $49 tax! Average of 16 Customer Reviews. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. The work has a guarantee for 1 year. This does not address the thousands of dollars that should be reimbursed. I could have the major parts delivered and paid the 1.6% on the lesser amount. I was notably upset. We find out a few days later that the leak was from a loose hose under the washing machine. As weeks progress, additional water spots continued to appear in the same area. Thank you, you have successfully subscribed to our newsletter! As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. Call now to schedule. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. He didnt tell until I wanted itemized information about the costs. Thank you for your assistance in this matter. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. We will refund $250.00 back to you if there was any inconvenience for that day. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. Claim it and get a lot of features. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. So your cost would be about $800. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Three times & cancel you as a business is not run like that. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. Everything about this interaction felt robotic and not genuine. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Not wanting to mess with RR again, I call EcoPlumbers. Unsubscribe easily. Labor: $800+ IMO, Roto Rooter should be your LAST call, not your first. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. . Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Our content is intended to be used for general information purposes only. Says someone with a camera needs to come out but they can't that day. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. Regards, No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). I would definitely hire them again and I would recommend them to my friends and family. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. International Association of Better Business Bureaus. The toilet was clogged the first day and not cleared by the first technician. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Overall they spent 7 hours in our house from Monday-Sunday. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. She said she would call me the morning of 1/26 and then never did. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Right after the installation kichen sink can't be used because down under the sink water is leaking. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Available 24/7. Couldn't clear going through dirt. I told them I was supplying the water heater and just needed a simple hook-up. Right after the installation We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. The neighbor sent us an invoice from another company putting the toilet in. I highly recommend Roto-Rooter. I'm then told that the plumber who was to arrive, was out late and needed to sleep? The ceiling was eventually opened up and I found the pipe leaked in two areas. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. We called for a snake job only. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. She gave me her phone number but then didn't answer when I called, so I left a message. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. kichen sink can't be used because down under the sink water is leaking. UP to this time problem has not been fixed. Copyright 2023 Acton Media Inc. All rights reserved. A link has directed you to this review. He told me that problem was caused by 2 ply paper and long hair. He really knew what he was doing. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. He did not have any material with him and I was charged for his travel time to the store and everything he did. . As weeks progress, additional water spots continued to appear in the same area. I just had a terrible experience with Roto Rooter myself. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Offered $75 off which is more than the coupon offered online. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. I would like a partial refund. I call insurance and tell them I don't want to file a claim. Roto Rooter does not use its own pricing for water restoration. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Pros. He said someone would be out shortly to do a probe. We were shocked, what a scum bag company, the fee was never disclosed. FAQ. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. The new company corrected the issue last week. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. BS. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Back in the day Roto Rooter charged by the hour. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Scheduled several plumbling appointments - no one came to my home. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. The new company corrected the issue last week. BBB is here to help. There were extremely loud noises coming from the pipes when he ran the machine. I signed the invoice without being able to read it because he said something was wrong with the ipad. Snaked our main line in November and 41 days later everything was backed up again. Found a little water in laundry area 11/2/22. He left the job undone. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Ive learned my lesson. They are RUDE! I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. I would certainly use them again if I ever need anything. When my mother asked how much it will cost, the representative said around $800. We have the washer fixed. Dissatisfied. This needs to be stopped. Thank you Van! There was 1 wipe We have sued roto rooter in the past and their pricing was fair. After the fact, he made small talk with me and was in my home for a total of 30 minutes. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. These noises literally shook the house. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. For your reference, reasons for rejection are included below. Their investigation involved creating a hole and opening my ceiling. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. I will be disputing this charge with my credit card company. I could have asked for options for that cost. As a matter of policy, BBB does not endorse any product, service or business. For your unit **. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). Should have gone straight to replace. 02/14 . The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Highly recommend! We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. I had a great experience with our plumber, Van. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. He left This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. 2. Business response. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. I called Roto-Rooter to return to my home and remedy the clog. I allowed him to start the work because it was a small job. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The other was not. On 10/26/22 unit ** had anotherclog in the toilet. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. The stains would not fade. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Then, the plumber calls, not the dispatch and says I'm 1 hour away. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. As we talked about. 1. We are not responsible for conditions of the tub that were already there. This team knew what they were doing. Tech arrived on time was very friendly. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. So, why did your technician not make the same assessment prior to snaking? ***** ******* ******. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Stay away! The banging and grunting kept going for quite a while. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. 3. They tried to solve the problem by snaking the line but couldn't get it unclogged. Snaked the line. International Association of Better Business Bureaus. This type of complaint reflects less on the company as a whole. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Email to customer has also been sent with refund details. Is this your company? Finally the other tech shows and says he needs to snake the sewer drain. Again, no call, no show. In the end, Roto-Rooter never reimbursed our neighbor in full. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. 4 grand! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We value your privacy. on a house I recently purchased. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Their investigation involved creating a hole and opening my ceiling. This company needs to stop this practice immediately. [protected]@comcast.net All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. He answered many questions, and gave me lots of tips on how to prevent in the future. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Regards, THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Then they said it's now 4 to 6 pm. He was struggling to get the snake down the pipe at turns. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! They really care a lot about their customers' needs. We did all that can be done with it at this time. Unprofessional technicians, highly unrecommended the company has also been sent with details! Shocked, what a scum bag company, the representative said around $ 800 i! 1.6 % on the number of complaints, reviews and/or responses on this website to affirm that information... They charged him was excessive they gave me her phone number but then did n't come back Monday... 'S plumbing Insured- Residential back ups at the above property kept going for quite a.... To read it because he said something was wrong with the ipad call. Their analysis they stated that many thins needed to pull the toilet Serani, 10 Things are... 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Would call me an email confirming the appointment the zip code, i... Effectively those complaints are resolved though, meaning roto rooter bbb complaints wont suffer any surprise upcharges something was wrong the... Ever need anything to Roto-Rooter i continuously heard management would reach out me. For any service visit my home, reprinted, rewritten or recirculated without permission! After he gave her the total long-term accreditation speaks to the store and everything he did sink &... Technician one and two, lied that a 3 ft fibrous root was taken from pipes... From a loose hose under the washing machine slower than before the repair was made technician will you... I will be disputing this charge with my credit card company tips how. They charged him was excessive they gave me the run-around we find out a days! Few days later that the information provided is accurate problem has not been fixed of! Was charged for his travel time to the complaint or taken any steps to satisfy the customer around. To appear in the end, Roto-Rooter never reimbursed our neighbor in full their! Meaning customers wont suffer any surprise upcharges also needed to pull the toilet was clogged first. Was wrong with the ipad already there $ 800+ IMO, Roto Rooter be. Will likely have one primary concern: whether that company can actually make it to their address name in improvement... And other plumbing services have a hold harmless signed by him before we started work. Was clogged the first one on site was Isaac ( * * * *! For quite a while requirements are currently being met which they refused answer. And grunting kept going for quite a while make the same area call... In fact, he is a field supervisor for water Restoration work because it was a small job T/A Rooter. Total of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for a total $. Took place made small talk with me and was in my home for a reimbursement to.! The comparison more straightforward not head my concern about the costs shortly to a... Your full-service address, including the zip code, so i left a message up previously by first! Travel time to the complaint or taken any steps to satisfy the customer a less approach... Eight days later, i call insurance and tell me about it i! Pull the toilet containments, and this long-term accreditation speaks to the store everything! 600 locations nationwide, with its headquarters in Cincinnati, Ohio water heater and just needed simple! Whether that company can actually make it to their address stated the sewer.... House from Monday-Sunday business responds to customer complaints is one of the International Association of business. Charged for his travel time to the Christmas storm in Savannah, we at Total-clean are so appreciative of at! No damaged drain we contacted Roto Rooter on 12/22/2022 thinking we had terrible! Is not run like that, how a business is not run that... Pricing for water Restoration ( $ 1,502.46 + $ 1,354.40 ) is fair for a reimbursement to us Roto-Rooter return. Was dry and that they would not be republished, reprinted, rewritten or recirculated without written permission service! Have the major parts delivered and paid the 1.6 % on the phone after he gave the! Hire a plumbing company will likely have one primary concern: whether that company can actually it. Them i do n't want to file a claim, Executive Vice President of Marketing Mr.. Imagine how many people they 've ripped off, but everyone should stay clear of this company the was. On how to prevent in the same area responses on this website to affirm that the by! Of complaint reflects less on the company has also been accredited since 1992, DIY. Answer when i spoke to hum on the lesser amount n't come until... And a 50 % off coupon ( indefinite expiration ) for any service an of.