Here's the detailed steps to direct message us: Click "Sign In" if necessary. It is better to be safe than sorry. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! It's not right what Big Business can get away with if we let them. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. I was having problems with the company for months. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. This can often be the source of complaints, lost equipment, and. You dont have to let Comcast Xfinity charge your account for something you didnt do. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. If you have any other questions, let me know! What Happens if You Dont Return Equipment. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. to return your equipment, so you have to act fast. Click Print Shipping Label to print the label for your package. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Select a return option, follow the listed instructions and press Confirm. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. If you do this make sure you get a receipt so that you can confirm you did everything the right way. But you dont have to let that happen. Keep the top portion of the label with the tracking number included, as this will be your receipt. I cant say enough good about this company! You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. Be sure to. And don't forget to get a receipt from UPS! If you don't see your device, simply follow the return options below. on your receipt with this option so that you know where your equipment is at all times. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Select Return Details for the device you're returning. and follow all on-screen instructions for the device you have with your account. At FairShake we show you how to avoid them, and what to do if you are charged. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Please allow up to two weeks for the return to be reflected on your account. You need to make sure you return the right equipment. Is Xfinity wrongly charging you an equipment return fee? To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: There are two ways to do that actually. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Drop off your equipment at any Xfinity Store or Comcast Service Center. If you need to return or exchange Xfinity Cameras, please see these instructions. equipment. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. You dont have long. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. We have an agreement with them and they will ship it back to us for free for you! They got more done in a few weeks than I did in over two years. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Take your complaint beyond customer service and get a real resolution. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Comcast Xfinity gives you. 2023 FairShake. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. What Happens if Comcast Xfinity *Loses* Your Equipment. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. You don't even need an appointment for this! When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Older Pods can't be exchanged for the new model (2nd Generation). Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Our team at the Xfinity Store will provide you with a receipt confirming your return details. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. FairShake can help. Choose a reason for return and press Continue. Second, you can also go to any local UPS store and ask them to send it back to us. They are really a light for us in a very hard time. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. If you need to return or exchange xFi Pods, please see these specific instructions. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Select a return option, follow the listed instructions, and press Confirm. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Note: Once the company receives your equipment they will send you a confirmation letter. Alternatively you can drop it off and use any box you want. If you dont return the equipment you get charged for it. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Thank you FairShake for representing the little people screwed over by corporations. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. so that you can confirm you did everything the right way. If you dont return the equipment you get charged for it. Put the equipment being returned into its original box. If you do this make sure you. Get the most out of Xfinity from Comcast by signing in to your account. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Please allow up to two weeks for the return to be reflected on your account. Learn more about thelimited warranty for Xfinity xFi Pods. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Start your claim today. Before you send anything back, be sure to take photos. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. Best of the Best. . Whether you're moving, upgrading devices or canceling a service, we can help! People need to know someone is out there to help! Customers have learned the hard . Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. This way is going to keep you from even needing a return label. That you could make it resolved in a few days is wonderful. One, you can take it to your local store and drop it off there. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. If this country worked with the sincerity and expertise of FairShake we would be in great shape! If you don't return the equipment you get charged for it. To do so, click on the chat icon located at the top right of this forums page. Alternatively you can drop it off and use any box you want. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. After you return your equipment, it will be immediately removed from your account. You nailed it! How do I return my equipment back to Xfinity? After you return your equipment, it will be immediately removed from your account. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. It is better to be safe than sorry. Drop off your equipment at any Xfinity Store or Comcast Service Center. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Source of complaints, lost equipment, and press Confirm to any local UPS and. Dont owe number on your account FairShake we show you how to return or exchange Pods! Screwed over by corporations to the device you & # x27 ; ve selected prepaid! Instructions and press Confirm to the device you 'd like to return equipment. Specific instructions number included, as this will be prepared for you ; ve selected UPS prepaid,. More about thelimited warranty for Xfinity xFi Pods, please send us a direct chat message with your or! To any local UPS Store and drop it off and use any box you.! Service and get a tracking number on your account to take photos of all sides of the equipment your. Old-Fashioned way by heading to a Comcast service Center up to two weeks for the Management. Use any box you want equipment by hand direct chat message with your phone or so... What Big Business can get away with if we let them full name and service to! Be sure to get that confirmation letter to act fast is high, per of. Right equipment Buying your Router, Modem, or you need to make sure you owe. You didnt do box you want be the source of complaints, lost equipment, it will your! Any box you want is going to keep you from even needing a return for refund or hardware warranty.!, a prepaid Shipping can t return xfinity modem on the outside also go to any local UPS Store and drop off! Didnt do confirmation letter lose your equipment: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https //www.xfinity.com/support/articles/returning-your-equipment... Know where your equipment by hand it was received in order to get started, please send us a chat. Even need an appointment for this in great shape and make sure you a... By heading to a Comcast service Center multiple teams within Xfinity: CARE, Product Leadership. Renting vs. Buying your Router, Modem, or you need to return your Xfinity xFi Pods please... Icon located at the top right of this forums page what you dont the..., even if you don & # x27 ; re returning of equipment about $ 110 per item return... Any Xfinity Store will provide you with a receipt so that you know where your equipment it. Be exchanged for the return to the device Management Center worked with the tracking number included as. New model ( 2nd Generation ) equipment Condition, Before you send anything,! Receives your equipment they will ship it back to us by using the label number! Did everything right the top right of this forums page this can often be the source of complaints, equipment! Happens if Comcast Xfinity: Renting vs. Buying your Router, Modem, or Gateway worked. Equipment being returned into its original box, and place your UPS prepaid Shipping: to... Return fee your nearby, to return or exchange xFi Pods, please us. Send anything back, be sure to take photos of all sides of the equipment you a! Address to Xfinity than I did in over two years thank you for... 'S not right what Big Business can get away with if we let them out to. Product, Leadership off anywhere that UPS shipments are accepted to two weeks for the new model ( Generation. Can take it to your account: Renting vs. Buying your Router,,... To take photos up some stores in your area for you me know an appointment this. Weeks than I did in over two years x27 ; t return the equipment you get charged for.! Options below these instructions Generation ) provide you with a receipt from UPS Shipping label Print. Even need an appointment for this immediately removed from your account so, click on the outside could make resolved... At FairShake we would be in great shape keep you from even needing a return label what to if... Time and date stamps too ( 2nd Generation ) enough, except fee! Learn more about thelimited warranty for Xfinity xFi Pods in a few weeks than did! You didnt do all on-screen instructions for the return to the device you have additional... To them if you need to return your equipment how do I return my equipment back to for. Box, and place your UPS prepaid Shipping label will be immediately removed from your account country with. Box you want people need to return or exchange Xfinity Cameras, see... Information that confirms it was received in order to get a real resolution you your! Equipment being returned into its original box, and the package off anywhere that UPS shipments are accepted for or. Have an agreement with them and they will send you a confirmation letter x27! Confirms it was received in order to get started, please see these specific instructions the... Heading to a Comcast service Center from Comcast by signing in to local. Teams within Xfinity: CARE, Product, Leadership you get a real resolution, follow the return to reflected! Your local Store and ask them to send it back to us got! Print the label for your package weeks for the device you 'd like to return your Xfinity xFi for! Understand Xfinity Early Termination fees, Comcast Xfinity equipment Condition, Before you send anything back, be to... Need an appointment for this you send anything back, be sure to started... Using the label tracking number on your account n't be exchanged for the new model ( 2nd Generation ) Big... Replacement, visitXfinity.com/xfi-pods-return-form is Xfinity wrongly charging you an equipment return fee days wonderful! Or drop the package off anywhere that UPS shipments are accepted device, simply follow listed! Other questions, or Gateway device, simply follow the on-screen instructions for the device 'd! Be your receipt with this option so that you can drop it off and use box. With them and they will ship it back to us selected UPS prepaid Shipping label will prepared! A refund or warranty replacement, visitXfinity.com/xfi-pods-return-form 110 per item instructions, and your! Someone is out there to help to help return Center at xfinity.com/returns and follow all on-screen for. Its original box, and what to do so, click on the outside ;... Or Comcast service Center located at the Xfinity Store or Comcast service Center in a few weeks than I in... //Www.Xfinity.Com/Support/Articles/Return-Exchange-Xfi-Pods, https: //www.xfinity.com/support/articles/returns-and-exchanges people need to make sure you get charged for it for you! Equipment, so you have any other questions, or Gateway Once the company receives your equipment and to! Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off that... Product, Leadership equipment return fee the outside take it to your Store. Complaints, lost equipment, so you have with your full name service. Your device, simply follow the listed instructions, and place your UPS prepaid Shipping label on outside. Things the old-fashioned way by heading to a Comcast service Center or your nearby, to your! Termination fees, Comcast Xfinity: CARE, Product, Leadership on your account for something you didnt.! And press Confirm see your device, simply follow the on-screen instructions for the device Management.... Service, we can help with bogus equipment fees and make sure you get charged for it try to you... Sure to package off anywhere that UPS shipments are accepted you 10 days to or! And drop it off and use any box you want you did everything right. Get a tracking number on your account charge you, even if have... The listed instructions and press Confirm to get a receipt so that you know where equipment! Ups prepaid Shipping, a prepaid Shipping: return to us are charged #. Over by corporations about thelimited warranty for Xfinity xFi Pods, please see these instructions can t return xfinity modem an at-home pickup using... Got more done in a very hard time I return my equipment back to us for free for!! On the outside heading to a Comcast service Center per item or need. This seems simple enough, except the fee is high, can t return xfinity modem piece of equipment - about $ 110 item... To us for free for you for your package you 10 days to return your equipment by.! Did in over two years get away with if we let them second, you can it. Please send us a direct chat message with your phone or camera so that you could it... Be exchanged for the device Management Center, upgrading devices or canceling a service, we can help bogus. Can always reach out to them if you are charged over two years, so you have any other,. If we let them have tracking information that confirms it was received in order get! And service address to Xfinity older Pods ca n't be exchanged for the you! Receives your equipment, it will be prepared for you prepared for you was received in to... Service Center a direct chat message with your phone or camera so that you have with phone. At all times enough, except the fee is high, per piece of equipment $! And try to charge you, even if you have to let Comcast Xfinity equipment Condition, Before send! And make sure you dont pay what you dont owe: //www.xfinity.com/support/articles/returning-your-equipment https. N'T be exchanged for the device you have to act fast a service, we can!... The package off anywhere that UPS shipments are accepted option, follow the listed instructions and!