Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. If you have paid in full, the amount will be issued in the form of FCC. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Responses may take 7 to 10 business days. If you have paid in full, the amount will be issued in the . All Rights Reserved. Celebrity has postponed the restart . How can CruiseCare help with regard to coronavirus (COVID-19)? Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Not sure why. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. How Reassuring are New Cruise Cancellation Policies Really? First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Started August 27, 2021, By 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. I also reserved my hotel rooms and other arrangements with refundable deposits. If you request a refund, your 125% FCC will be deactivated. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. For all other Covid-19 information, please see our Coronavirus hub page. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. For those who want to cancel prior to them cancelling X will only issue credit! How can I cancel and receive a Cruise with Confidence FCC? Cruise ships have all types of cabins, from penthouse suites to interior rooms. CC Help Jenn They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Celebrity customer service for existing reservations can be reached. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. Very easy to doand got the same message as Jim in response. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Plus, our limited-time bonus onboard . More happens on the Edge. Is cruise/vacation cancellation protection available? I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. <> Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . The link is there to save you from having to hunt it down on their website. <> Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o I made my reservation using Casino Certificates. We used the link in the email to request refund instead of FCC. Yes. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Please reference the chart below. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. I had no problems getting all of my money back. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. CC Help Jenn A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. This is way out of final payment so it would be 100% refund. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. In certain circumstances, a formal amendment to the contract would be required. % The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. This was OBC used so no refunds due from these. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. I'd be delighted to receive credit that I could apply to a future trip. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. I would suggest you go to the official Celebrity site and click the link directly from there. Celebrity Cruises: 30 business days. So, Celebrity is ahead in the notification dept. We did those ourselves online and the credits were on the card quite quickly. CruiseCare is designed and intended for US residents only. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Celebrity cancelled our stop in Alex. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. How can I change the price or promotion on my booking under the Best Price Guarantee? If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. =6F; Ni ,h~ Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Posted March 19, 2014. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= %PDF-1.7 Beyond those time frames, future cruise credit is issued. I didn't want any FCC credits, so I'm happy I got all my payments back. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. I'm still undecided to if I want a refund so this is far as I got. 6|fcj&Dz0Q3VkK;6g`S?T #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? I know things happen but it seems like a lot of cancelled cruises. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. 75% of total price. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. Do standard Final Payment timelines still apply? As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. Serenade . 19952023, The Independent Traveler, Inc. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. The future cruise certificate will be issued to you within 30 days. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Affluent Media Group, a Dotdash Meredith company. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Yes. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Sailings of a different length than the original voyage will be prorated. All taxes and fees will be refunded back to original form of payment. Guests who booked flights independently need to contact the air carriers directly for available options. There is no need to call to initiate the process. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). *Excluding any previously suspended sailings on these dates. It seems as if I do not. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. I had the same type of incorrect date on my cruise. Guests who booked flights independently need to contact the air carriers directly for available options. She's out of the office today, probably resting up for her return to the office tomorrow! Multiple FCCs maybe applied per guest within the same reservation. So if youre sailing after that, wait a week & see what happens. B0MLG6X;/S]7g0t"kM#jk?u7^ In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. What kind of compensation will they receive? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. I cancelled online and received an email from X a few days later. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. Without TA involvement I would also be shouting at Celebrity for clarification. My clients are uncertain about confirming the booking. Powered by Invision Community. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. How are Non-Refundable Deposit bookings impacted by this policy update? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Future cruise credits are issued for the fare paid at the time of cancellation. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? I'm a bit leery of clicking on an unknown entitiy. s&+tA2KZ5%"zAV7 , We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. Nothing new from X on our credit card! I used the form even though I booked through a TA. 1 0 obj What Happens If There Is a Cruise Price Drop After Booking? Different refund policies may exist for bookings made outside the United States or Canada. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. The cruise is still showing in our account on website when we log in. R. Robert Blewitt of Laugharne, GB. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. We talked to Celebrity on Sunday. These sailings are not eligible for FCC option. Taxes and fees are not part of the FCC. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. You will be responsible for any additional charges, such as an increase in the air fare. You will be able to leave a comment after signing in, By We canc March 11 for our April cruise. Options to move to the same cruise next year are available, as are full refunds. Inside those dates, cancellation fees will apply according to the timeframes found below. . 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