The chicken dish out of HNL to GUM was unbelievably bad. Featured user comments Yes, United's service is bad and the inflight meal is disgusting -- no argument there, but you don't have to make up things just to make United look worse than it actually is. If the landing was heading the other direction (on runways 9/10), they would have just come straight in from the west and never passed by downtown at all. No way! Polaris inflight service is offered. Already have an Executive Traveller account? United Airlines 751 Neawark (EWR) - Los Angeles (LAX) Saturday, June 29 Depart: 04:00 PM (7:30 PM actual) Arrive: 06:48 PM (10:09 PM actual) Duration: 05hr, 48min Distance: 2,454 miles Aircraft: Boeing 787-10 Seat: 9L ("Polaris" Business Class) Business class was being catered, so economy class was boarded first. Another day, another international flight diverted. First class seats on the 737 are definitely much more comfortable than economy seats. While seats and service were great, the dining and lounge experience from San Francisco both leave room for improvement. @Kai Moll: Greetings! Well send you an email to re-activate your account and enter a new password. Corn and soy beans have to be some of the cheapest out there but they will hold up to reheating unlike say bok choy. Solo flyers can opt for the single seat in the middle of the two aisle, but that means you won't get much privacy. to Los Angeles Intl. Im surprised they havent added on in their comments by complaining that they have to wait for the disabled pax to board or even the pilots to be on board first. Thankfully, the in-flight entertainment options in United 777-200 business class are exactly the same as they are on any other internationally-configured aircraft in the United fleet. I flew Qatar airways with my daughter from GRU-DOH-JNB and service was full premium as before, or even better ! The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Dinner choices were described as being either cheese ravioli or chicken with rice and veggies. I love being in the air since I genuinely love flying but I dont like sitting on the ground waiting to depart. Mon. Enough excuses because of Covid. That meal looks like someone vomited. FYI Domestic Flights are not called Polaris. And 360 delta is like red carpets at award shows. Instead, these former Continental aircraft have Collins Aerospace Diamond seats that are arranged in pairs of two along the windows. A long one, sure - but domestic. To me it looks like the takeout teriyaki chicken I order fairly often (though it is usually not served with that kind of vegetable blend). Polaris cabins are gorgeous, plain and simple, from the cabin finishes to the mood lighting. Thank you all. Lol. Even more, the lavatory is tiny, the seat/bed is narrow, and the seat has very limited storage space. Business/First Class On U.S. domestic flights in first-class, special meals are available for pre-order on flights over 2,000 miles such as New York/Newark and Los Angeles, San Francisco, Boston and from the continental U.S. to Hawaii and vice versa. I considered moving back to United for my frequent transatlantic flights, but reading your review reminded me of what it was to fly United compared to KLM for example. On the bright side, I think this is probably the fewest calories Ive ever consumed on a 4,000+ mile flight, so yay? Search. Once you're in, head down via the stairs or the elevator and youll find a variety of zones tailored to relaxing and socialising, plus a number of small alcoves more suited to work. Other than that it is to get from point A to point B. I was expecting the experience to be roughly comparable (American vs. United is like Chili's vs . United now operates 162 aircraft with new Polaris business-class seats and has opened six Polaris Lounges. I'd fire the lot. On a 16 hour flight there was dinner after takeoff and breakfast an hour before landing. And you know something? All from my iPhone indeed. Anyone can buy group 1. :-( United, where everyone is above average. Sit back and relax with Uniteds inflight entertainment system, offering a broad selection of movies, TV shows and music by means of a crisp, 16-inch HD touchscreen monitor. But it really occupies me for not trying to ask this guy if he is Matthew Klint. Not sure why, but I was starving on this flight. Flight I took last week was a 737-900. Aircraft: 777-224/ER I dont understand how an airline can serve this in good conscience? U arent that style. Best meal I ever had in 1st was on Delta from SEA to NRT. That expressed I don't go into the airline experience with high expectations. More United deals on New York/Newark (EWR) to Los Angeles (LAX) flights. Easy booking process! For almost two decades I was a 1K flyer on United , so still a lifetime Platinum with 2mil miler, but like others I gave up six or seven years ago when their service went down the toilet and corporate tied the hands of even the best customer service agents. And Ill never get it. I have low service expectations after all, Im an American Airlines frequent flyer but even so this crew managed to disappoint: On the plus side, the purser seemed like a nice guy, and his announcements were professional. My assumption was that there would be breakfast, not because its really necessary, but because American serves a (light) breakfast on Maui to Dallas flights, which are even a bit shorter. ago. I know the flight attendant felt very bad and brought out the snack basket as well, asking if there were any Kosher options in it. There are several lighting options around the seat one standalone lamp, a small push-out reading light, an overhead light and some ambient lighting under the ottoman. Made a flight review vlog about by recent onboard experience with United. Add a place to stay . That flight from Europe is a bit*h eh. Individual controls for the leg rest and lumbar support allow you to work out your optimum position. It's the same crap Hawaiian Airline served us on Maui to Seattle flight. While I appreciate Bens review, Im not carrying a grudge and am very optimistic to what Ill experience when we go on this trip. Wait. if i remember right they cost $25? So, somewhere between 75 and 90 pax had already boarded. We've never flown business.or first on United and probably never will. While Uniteds Polaris bedding is exceptional, unfortunately this flight only had limited bedding. Nevertheless, this was a very comfortable daytime journey across the country and I spent most of it sleeping. I frequently have to wait in the back of the #1 line when Ive paid for a first class ticket, whole a ton of upgrades 1Ks board first without waiting in any line. Tue. More on that below. That makes it great for couples traveling together. So, we shall see. Producing food like this is a heritage crew problem. In United Polaris business class, passengers can enjoy complimentary beer, wine, liquor and non-alcoholic drinks. parties. Since United retired its international first-class product in 2018, the Polaris business class product is United's most-premium product. Sure Delta and AA are better than United. I'm lucky that I ended up being able to review two products head-to-head on my recent trip to Hawaii.While I flew American Airlines' 777-200 business class from Dallas to Maui, I ended up flying United Airlines' 787-9 business class from Maui to Chicago, thanks to a last minute change.. In terms of a spacious first class product, the @E, Nearly five years ago, I took a break from I, United Airlines' new Polaris seat is a huge improv. Back in April took American 777-200 from Dallas to Maui and the 787-900 back from Honolulu to Dallas. Admittedly less of an issue in lie flat cabins. Vegetables were perfectly cooked and the bread was soft and warm. Appallingly disgusting food. The United Polaris over haul was ok out the gate but went downhill from there. Thursday, March 24, 2022 This will fast-track your check-in process. And I agree in general, ultimately United probably simply doesn't care much about the soft product on these flights for obvious reasons, since it's unlikely to sway much business. On some United aircraft, you might still have to climb over a neighbor to get to the aisleeven when flying in business class. MileagePlus Upgrades let any United MIleagePlus member use miles to upgrade their ticket. Sorry about the name miscue. 40 PlusPoints from United economy (fare classes Y, B, M, E, U, H, Q, V, and W). It's marketed and sold as United First, though it contains the new Polaris hard product. Fly round-trip from Los Angeles from $6,321, from New York from $12,659, from San Francisco from $14,027, from Newark from $16,855. I love airlines with ask me when I want to board. Dinning on demand , Crew were superb, every single one of them ! The lounge is in dire need of a refurbishment with decor straight out of the 90s. The butternut squash ravioli with mascarpone sauce was a tad on the sweet side, but still tasty and helped to satisfy my hunger (I had another salad and round of nuts as well). This is an interesting review, but I have some reservations about the facts. A lot of people said the same thing. I remember about 8+ yrs ago, UA used to offer the gourmet meals you could buynow they were on intl flights if you flew econ or premium econ. How can you cancel or reschedule your United business flight? Does UA still have the P.S. Yes, you can ruin pasta. . Seat: 11A (Polaris / Business Class). Its foolish to think youll get international business class treatment on a transcon flight in the US. It's generally cheaper that way. The breakfast was dreadful on the return - in fact its the same as SFOJFK, which is shocking for a premium route. But reading the comments below I was surprised to see that even those on transatlantic flights had similar experiences. Ive had extremely friendly crews upfront , albeit on narrow body and regional jets all trying to provide a true F experience with serving seats 2 at a time. Who are the competitors? I would not have consumed one bite of that mess. Bc your past. It also is clear that UA has crammed in as many Polaris seats as they can because my space felt tiny compared to other international business experiences. As an 'outsider' and someone who has blindly followed the oneworld path when travelling within the USA, I would be interested to learn which airline is considered the premium offering within the community of savy American travellers. You were flying in their premium cabin, but ultimately it is business class. Featured user comments The meal. United 787-9 Polaris business class cabin. Instead, you'll need to enter their origin airport, destination airport, departure date, cabin and status or membership level to determine your exact baggage allowance. Tough to go wrong there. But, in the years since it's been introduced, United Polaris has at least become the standard for United business class. Usually Im better at resisting this crap. The now familiar 1-2-1 layout created by Acumen Design combines forward-facing and angled seats in a dovetail arrangement, which provides every passenger with direct aisle access. The airline will be bringing back "real" meals in domestic first class on flights of 800+ miles, while the airline will be restoring a coursed meal service in international business class. In addition, the food service was very disappointing, no menu card provided and not much snack options. So, we went with the quiche with sausages instead. Judging by the crew description, no @ pgSFO -- Nope, it was not warm. AND BUGGER OFF TOO ANYONE THAT WONT ARGREE. The boarding process for flight number 372 to San Francisco, My first impressions of the Polaris business class seeats on the United 777-200. Duration: 4 hours 42 minutes The last (and only) time I've flown this seat was aboard a 777-300ER from SFO to EWR. He published over 2,000 articles on The Points Guy and can now be found regularly writing for NerdWallet, Forbes Advisor, AwardWallet, and CNBC Select. Please view our advertising policy page for additional details about our partners. Antarctic cruise prob (60) u write it all off. Like a 300,000km Mercedes engine. Interesting that it's now supposed to be served warm. This was followed by an option of French toast or quiche for breakfast, but the French toast ran out by the time the flight attendant reached our seat. Oh yes, and there was pre-departure service. We are planning a trip in late August from EWR-JOburg UA Polaris seats non stop( not sure if that is on the Dreamliner) I was excited to be on a Boeing 787-9 featuring Uniteds new livery, which has grown on me a lot how gorgeous, especially with the backdrop. They made a 14h flight feels like a 6h flight. The only real winner is United because you paid that amount. You'll get a massive video screen with loads of movies, TV shows, and audio selections. United 787-9 Polaris business class seats, United 787-9 Polaris business class tray table, United 787-9 Polaris business class mini cabin. At least I can fly there private at 34. You can go to the new Grand Central Madison (east side) or Penn Station (west side) and connect by subway or taxi from there. And the remaining few aircraft are scheduled to be complete by summer 2022. @Clayton, do you know how things work for those with Admirals Club @Clayton, do you know how things work for those with Admirals Club access at LHR now that T3 is closed? Feel sorry for you, Ben. My wife and I pre-ordered the Japanese meal as to avoid being served Golden Corral quality American food. Double bed in QSuite and privacy. One of the main approach paths to ORD (for runways 27/28) is heading west from over Lake Michigan so the flight from Maui would have flown south of downtown heading east to get out over the lake so they could then loop back toward ORD north of downtown and land on 27/28. Several coffee, soft drink, and juice machines are available. The only Yikes, that food looks disgusting! The catering companies are in even worse shape. Premium flat bed seats, Economy Plus seats featuring extra legroom, and Economy seats. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel. With 17.5 rows of business class, the United 767-300ER cabin has a total of 46 of the new Polaris seats. Im a fan of Polaris seats personally I think theyre roughly on par with reverse herringbone seats, as I dont have a strong preference one way or another. Are you going to do a hotel review? UpsideVII 19 . When you arrive at your seat, where do you put the pillow and blanket so you can sit down? Ive decided to fly Lufthansa back over from Europe in a couple weeks instead of Polaris due to this post. and yes 1Ks I do know the food quality is different on first vs Polaris. Not every internationally configured aircraft in United's fleet features the new Polaris seat. Wow. Related: Every United business-class seat ranked from best to worst Wed. 1 stop . The EWR-LAX route started with 1 daily flights in July 2020 ,and in September 2020, it was already at 3 daily flights, and in October 2020, the service would go up to 5 daily flights. If youd rather a mid-flight siesta, the seat transforms into a fully-flat 198-centimetre bed, with plush Saks Fifth Avenue bedding, mattress pad and comfortable cooling gel foam pillow. food is such a no-brainer and low hanging fruit, it amazes me how american carriers continue to be so bad at it! Like, really bad. UA's Polaris catering is simply terrible. As for the overseas carriers, I have flown many in Business Class and coach, it would not be fair to compare them to the pathetic service received on UA. The seat map reflects the United Airlines 757-200 used on long-haul intercontinental routes. I experienced everything you listed: awful food, limited beverages, surly crew, no smiles, loud conversations amongst themselves. Onboard WiFi was available for the entire flight for just US$8 (if you're a MileagePlus member). Despite a massive ticketing hall that seems more like a stadium than an airport, gate G5 (where my flight to San Francisco would be departing from) was tiny. Already have an ET account? Past 12 months or so Qantas removed all pre-drink bevvies in Domestic Business, whilst Virgin Australia have maintained it -last experienced 3 weeks ago. Eat at home or eat at the limited options at the airport. You can rest in a daybed in United's Quiet suites and refresh in the lounge's private shower suites. Read More. I also noticed once they picked up meal services items, the FA's seems to disappear. Featured user comments . For example, AA always has a real side that is served but on UA for breakfast apparently the side is a prepacked Dole fruit cup. All those that are commenting negatively about luckys boarding point are clearly 1K or GS, and they dont want to have to wait in a line cause they think their status Im platinum with United and I agree with Lucky on boarding. Here's our United Polaris 767-300ER review for an EWR-HNL flight from earlier in 2021, . Hi! Technically, United Polaris is only available on long-haul international flights. United 777-200 business class review: is it worth the upgrade? Scandinavian Airlines. All airlines have a lot that they can improve upon. Until this retrofit is complete in summer 2022, you'll find some aircraft with older lie-flat business class seatsparticularly on domestic routes. Uniteds Polaris business classis good all-around product from a US-based airline, and certainly the go-to option for travellers jetting from San Francisco to New York. LAX -EWR 3/28. Disappointing. Small portions, only one meal on long, over-water flights, and lousy food. 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