4. These terms and conditions govern your use of this website. To isolate if its the dashcam or the micro SD card that is the issue, our team needs to see what card was used as this is a common mistake. Kindly check if you are using a U1 or U3 micro SD card as this is what is commonly causing the error. Or refund to my son account because is no working! Picture is clear enough for me to see my baby breathing. All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law. Very Disappointed. Perhaps thats why the loop recording doesnt work anymore. Once your return is received and inspected, we will email you a notification of receipt. Is there any way to get it recording continously without a break? 1. To further assist you may we know the model number of the dashcam? Hi Gillian. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. 6. You may contact us to exercise your rights. Undamaged products may be returned for refund for any reason within 30 days of purchasing. Am I missing something? If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. My dash cam has not recorded anything at all since June 16. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. I cant find this model on your website either. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. Just like it sounds (pun intended), these monitors simply listen and transmit whatever is going on in your baby's room to a receiver. Hi Sean, Thank you for bringing this to our attention. It must also be in the original packaging. This warranty gives you specific legal rights; you may also have other rights, which vary from state to state or province to province. Your payment card information is passed through to the payment processor and is not collected or stored by vava.com. Step 8: Tap on the settings cogwheel icon at the top right of the page. Hi Steve, we apologize for the trouble caused. Ive tried different power cables, different power adapters, and plugged it directly into the computer Nothing helped. The process keep repeating itself. If the first step did not resolve it, please reset the dashcam 2-3 times. Reset it for 3-5 attempts and try again. I need help ASAP. Have tried everything suggested in FAQ and no success. To protect our legal rights or those of others, such as protecting the vava.com brands or investigating violations of vava.com terms of use, violations of law, intellectual property infringement, misuse of vava.com websites, fraud or potential threats to personal safety. Hi Rodney, we are sorry for the trouble you have with registering. VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. The camera does have a power cord and wall plug as well. RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. (shipped by VAVA). If your dash cam isnt turning on in this mode. I purchased a vehicle that has a VaVa dashcam. Today I had an accident at 10:04pm. Were sorry to hear that youre having an SD card error with your dashcam. Unplug-replug the charging cable. Limited Warranty Details: for quality issues only. I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access. Flashing the firmware to the Dashcam via SD Card To further assist you may we know the model number of the dashcam? You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to privacy@vava.com. Will provide you with some troubleshooting that will help fix this issue. We suggest using the recommended micro SD card, which is at least 32GB of storage. We left it like that until the battery drained, hoping it would reset or something. Please try the following Please contact our Customer Service at support@vava.com to get the return address. Your email address will not be published. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. If any unlawful and/ or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. Please see the attachment for more information. This Privacy Statement applies solely to data collected by us through our products and services. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). 3. Electronics & Technology VAVA VAVA Reviews 36 Bad 1.5 www.vava.com Visit this website 1.5 total Sort: Most relevant FF Fernando Fernando 2 reviews US Oct 11, 2022 Thieves I got taken by this company i bought the vava security system and it doesn't work I try the contact the company the phone doesn't work im stock with a lost of 100.00 dollars. You are also entitled to restrict or object, at any time, to the further processing of your personal data. Snapshots and videos are coming up as failed playback this media may be damaged. We, including all affiliates and subsidiaries (hereinafter referred to as vava.com, us or we), are committed to protecting your privacy. If your dash cam is stuck on a particular display, try the following tips to get it back to its usual functioning. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. Infant Optics Digital Video Monitor DXR-8 Pro . If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. You must include a daytime telephone number for all orders. troubleshooting steps to help you resolve the issue: FREE delivery Fri, Feb 17. Step 4: Plug the SD Card back into the VAVA Dash Cam. Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? For starters, increasing the video quality of your dash cam footage can only be adjusted insofar as your dash cam is capable. If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. Hi Ben. Our Vava baby monitor has been great in the last year weve had it. We are sorry to find out that you have a problem with your VAVA product. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes. Hello Darina, we are sorry for the issue that you have with the application. 4. Hi Myrrh, Let us help you. Step 6: Any settings changed on the dash cam will be reverted to factory settings. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. - we shipped it there. 3. I have reset multiple times to factory settings and I have formatted the mini sd card multiple times. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. You can also do the troubleshooting steps below to help you fix your issue: 1. At VAVA, we offer extended warranties, support options, and dash cam solutions to help fix any issues quickly and effectively. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Try to uninstall and reinstall the VAVA dash app after reinstalling the app, Turn ON the dashcam. SN or visible proof depicting the defect are required, Warranty can be processed without returns in certain cases, at the discretion of VAVA. If the issue is still there, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). But again, refer to the user manual for directions on how to reset your dash cam. For us to further assist you. We are sorry to hear about what happened. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. Remove the SD Card from your Laptop/Computer. The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. I cannot access anything. I guess im having the same problem as everyone else with the sd card. You may find out more about how Paypal stores and uses your credit card information by accessing Paypals privacy policy. Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your personal information with third parties. Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Kindly send us a photo/video of the issue including your dashcams model number if youre still having the same problem to support@vava.com for better assistance. Try a Smart Baby Thermometer. We cannot cancel the order if the product is already shipped out. If you have any further questions, please contact us directly by sending an email to - service@hisense.co.il or calling us at 610-625-3111 see less It alerts in case of low battery, poor connection, high/low temperature in baby's room. This website is provided as is without any representations or warranties, express or implied. Orders may be delivered in separate shipments. The format is either NTFS or exFAT. Please give me a solution. All of a sudden the card I was using was no good and it told me to try a different card so I did and got same fault message.came here and tried the resetting 3 times and still same problem. In the meantime, please email us at support@vava.com regarding this, so we can send you a specific follow up. Help. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. 3. (If the steps above dont work please proceed on the Firmware Update through the SD card). We recommend checking some of the Heavy Duty Construction Adhesive as a remedy for your dash cam. Could I get a help to resolve this issue? Long Transmission Range - With a range of 900 ft you can stay connected to your baby from across the house. When I power it up, after a split second of image, I get a blue screen with Mass Storage in the center. If the issue persists, this unit needs to be replaced. Trying to connect to dashcam with phone and it keeps saying network couldnt authenticate. Please let me know how I can fix this because its been an ongoing issue. After installing a new sd card I keep getting an error message. 4. Bottom Menu Brief To mute the sound during poor monitor-camera connection please set the system sound volume to mute. Try resetting the parent and baby unit: Step 1. Lamps vs LEDs vs Lasers: Whats the Difference? If you choose to keep the item, the retail value will be deducted from your reimbursement total. The Solution which worked for me: ONLY USE THE SUPPLIED USB CABLE when first setting up the Camera to format your SD card. www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. The Camera and monitor are very well built and nicely designed. 3. Weve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form. To be eligible for a return, your item must be unused and in the same condition that you received it. Written By FreemanBoyer1286 Thursday, May 12, 2022 Add Comment Edit. Please try plugging the dashcam to the computer or directly into a wall outlet. 5. All purchases through VAVA.com are made pursuant to a shipment contract. Stable 2.4GHz wireless connection. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Thanks. Notify me of follow-up comments by email. Ive done ALL the trouble shooting and it still wont turn on. 1. Split Screen Baby Monitor. We look forward to helping you. Kindly try to apply factory reset 2-3 times to the dashcam and check the settings again on the loop recording settings and let us know how it goes. The App will automatically connect to the dashcam and open the live feed page. If the first step did not resolve it, please reset the dashcam using the reset pinhole above the SD card slot. For us to further assist you. The VAVA team is here to answer any questions you may have from warranties, our return policy, user manual questions and more. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. Would not recommend. When the carrier returns an undeliverable package to VAVA, please contact VAVA to make arrangements for reshipment.The 13 continental U.S. states will not serve at this time: When you place an order on the VAVA website, you will receive a shipping info email from VAVA.com. Step 5: Supply power to the dashcam. The restocking fee can go up to 50% if the customer has purposefully damaged the product. Was it like this ever since you receive the device? Hi PeeJay. Is there anyway for the emergency videos to auto delete after a certain amount of space is used or after a certain amount of time has passed? We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. Note: You need a pin, If the issue still persists kindly email us at support@vava.com. Please advise I dont like driving without it. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as friendly names) may be detectable by others outside your home, so you should not use personal information as part of your friendly names. Auto-Pilot mode with 2X 4X zoom. My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. $159.99 from Vava. We are more than happy to assist you. Who pays the shipping fee for shipping back the unauthorized return package? Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. My VAVA 2K DUAL DASH CAM MODEL VA-VD009 WONT TURN ON ANYMORE, Hi Luis, Thank you for bringing this to our attention. Privacy Policy. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. We may share personal data with all our-affiliated companies. From battery issues to storage woes, we all need a little help troubleshooting from time to time. https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera. Hi. This is something we dont want you to experience. Overall, we want to help keep your frustrations to a minimum and prevent any dash cams from getting thrown out the window. Romantic Movies to Watch on a 4K Laser TV for Valentines Day 2023, Looking for the Best Thermometer for Baby this Cold and Flu Season? You can purchase adhesive disks to fix this problem. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. - customer brought it there, Limited warranty is restricted to the country of purchase, Does the warranty overseas? You have the right to ask us not to process your personal information for marketing purposes. I have a 128gb Sandisk Etreme Plus U3 card. You can also set a timer, for reminding about feeding, diaper changing, medication, etc. Flashing the firmware to the Dashcam via SD Card. Try to use a different cord. My VD009 does not turn on anymore. Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. Please note, we may use a third party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. Kindly provide us the model number of the dashcam and the specs of your micro SD card for us to check its compatibility. Step 4: Plug the SD Card back into the VAVA Dash Cam. Its not emergency? 4. 3. Dash Cam may crash if you connect and disconnect it too frequently. Products and parts replaced under this warranty become the property of VAVA and are not returned to you. 5. Check on your little one from anywhere in the house. Make sure that your car engine is on. Our Vava baby monitor has been great in the last year weve had it. In short, the audio and video quality are excellent. Pairing the Baby Monitor & the Camera Turn OFF the dashcam. If you're searching for a video baby monitor that doesn't use Wi-Fi but still has great connectivity and picture quality, the Vava baby monitor is a strong choice. 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