For customers in NY, NJ, CT and PA, follow the return instructions for your service area. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. Customer service number: The correct number to call varies by location. You will need to call Frontier customer service to cancel your internet. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. Attach the prepaid shipping label to the return kit. Yes No. Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. Your insight helps, and well do our best to improve your experience. What Happens if You Dont Return Equipment. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. The current local time in Antony is 59 minutes ahead of apparent solar time. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Ask our pros for assistance with packaging design and testing. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The FedEx Mobile app does all that and more. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Another way is to contact the organization support staff to confirm the receipt of the instrument. 1812 Hwy 95 Ste 14. Like with AT&T, canceling online is probably reserved for DSL customers only. Unplug the power from your modem and router. As such, there are no early termination fees. We will debit There are several ways you can contact Optimum support any time of day. Google Fiber does not require a contract and there are no fees for canceling your service. Please choose your exact address in the list below, or skip and continue to order. You will need to call Astound customer service to cancel your internet. Do you have a customer issue as well? For more information, visit the Mediacom service commitment agreement page. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. Thanks for being a Grande customer. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. With Suddenlink you can visit a store or send your equipment in the mail. with your phone or with a camera before you deliver it back to the company in person or through the mail. Fee for late or no return: Varies by device, up to $210 or more. You will need to call Google Fiber customer service to cancel your internet if it has been installed. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. Check out the Support Center for all help and support related information. Visit the Google Fiber cancel service page. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. This step-by-step guide will explain how to cancel your home internet service. Nothing wrong with that, and totally understandable. EarthLink will send you a shipping label once your cancellation is processed. Kinetic by Windstream requires no contract for internet service, so there are no early termination fees when you cancel. Plan for your cancellation. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: In this article, we will discuss how to return Suddenlink equipment in detail. There are five steps you'll need to follow: 1. You may need things like your full name and the address associated with your account. The fees are broken down based on the type of equipment. Tap below to get started. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. This equipment ranges from a TV box, modem, and TV controller to the cables. Fill out the online form to chat with an Optimum representative 24/7. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. Astound Broadband is available at your address. Find a Kinetic store. They got more done in a few weeks than I did in over two years. Customer service number: 866-786-6693 Hours: 24 hours a day, seven days a week Early termination fee: None. This page didnt help me choose a product or service. David is from and currently resides in the Charlotte area with his wife, son and two cats. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. Want to track, redirect, and sign for packages? 624 Jefferson St. Kerrville, TX 78028. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. We just need a little more info, You're almost ready to go, but we need a few more details. Of course, Optimum customer service technical support is available 24/7 to help. Have an issue or a question search the site, Need help? The fee for a modem, for example, is $100, and the fee for a router is $80. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. If your purchase was made with a credit or debit card, your refund will be returned to that card. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. Had to follow up on the app. Fee for late or no return: $200. Didn't get your return box? The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Moving or just moved? This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. Please give us a little more information to finish your order. Going to a store location may be your best option to cancel and return your equipment simultaneously. It's even acceptable to break up with your ISP over the phone. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. Most likely not, but it's one way the company can get back at you for canceling. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. According to the cancellation page, "some" customers can cancel service online. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. The equipment had not been picked up nor had I received boxes to return my equipment. When that time comes, don't fret. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Are those items worth what your ISP charges in fees? Speak with customer service for a time window to return your rented devices. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. No problem. Check your inbox and stay tuned for deals, news and more. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. By clicking "Accept" you consent to the use of these cookies. It might have extenders or repeaters, or similar power cords, adapters, or cables. Track the status of your FedEx package. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Allconnect.com does not include every service provider available. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. Most Americans can't stand their internet provider -- it totally is them. You can. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. People need to know someone is out there to help! All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Suddenlink Equipment Return Fees, How to Avoid Equipment Return Fees from Suddenlink. To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. Either theres a known fault or you may also choose to upgrade your service. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You can set Optimum DVR recordings using multiple methods. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Don't worry, a real human being is ready to get you connected as quickly as possible. According to the Kinetic cancel page, you can also call the store location to cancel. AT&T doesn't require a contract for internet, so you shouldn't have any early termination fees to worry about when you cancel. Need help finding internet & TV providers near you? Fee for late or no return: Call customer service for details. Verify remote by pressing the POWER button. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. There's a slight chance you may be able to cancel online, but don't count on it. Equipment return: By mail within 30 days of canceling service. Please see instructions below. Visit Optimum Chat Now. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. No contracts. Instead, get immediate assistance with Optimums live chat feature. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. We strongly recommend that you upgrade to a more current browser. How do I get a return label printed? The first thing you need to know is what equipment has to be returned. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. 2023 CNET, a Red Ventures company. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Returning equipment properly will keep your credit cool. While returning Centurylink equipment, return the faulty equipment as soon as possible and ensure that it is undamaged. Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. After about 60 seconds, plug your modem in. Ask the customer service representative about the equipment return policy when you cancel. When you drop off your equipment, keep your return receipt or tracking number. Fee for late or no return: Varies by device(s). Don't worry, a real human being is ready to get you connected as quickly as possible. OK, you're set on canceling with your provider. Equipment return: By mail only, UPS or FedEx within 21 days. You will need to call Verizon customer service to cancel your internet. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. All fields are required unless indicated as optional. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. To return any gadget near, you use the following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. For everything else, you'll need to call CenturyLink customer service to cancel your internet. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw The company owns the receivers, and when the contract expires, you are certain to return the equipment. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. if you need help finding this account number. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. When we say we're here for you, we mean it. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. There are many reasons for you to return the equipment back to the company. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. 4. For more contact information, visit the Kinetic customer support page. Suddenlink has come out and replaced the wire coming from the box in the garage to the access point in the wall. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. Performance & security by Cloudflare. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. Best of the Best. Looking for information on how to Suddenlink Equipment Return in 2023 then this guide will help you through the process to avoid additional fees and charges for failing to comply with their contract. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. Prior to its acquisition by Altice,. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." For more information visit the Optimum terms of service. No Surprises Here. to return your equipment, and it has to be returned in good condition. Or, if you prefer, you can reach us via email at customercare@allconnect.com. Both parties can decide how to deal with it, which could be refund, replacement or repair. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. How to pay your Optimum bill. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. Early termination fee: Up to $360. May or may not be available based on service address. Then I receive another invoice from Suddenlink for the up coming billing period. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. Have you already spoken to an agent about your return? The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. For more information, visit Astound's equipment return policy page. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm 2023 FairShake. For more information about equipment return fees and ETFs, visit the HughesNet service terms and conditions page. Upload vs. download speed: Whats the difference? CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. Visit the CenturyLink cancel service page. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Take to an official UPS store with the QR code provided by Frontier. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Equipment return: By mail within 30 days. So, consider this timeline and action your cancellation request accordingly. 1 Court Square West, Long Island City, NY 11101 You can see the top available ISPs in your area or where you're moving to by plugging your ZIP code into the tool above. Ask about shipping labels and potential compensation for mailing your equipment back near... Gobler 4 min read appreciates your efforts to return my equipment few weeks than I did in over two.! Potential compensation for mailing your equipment simultaneously equipment you can avoid all of spaces. It is undamaged industry expertise writing for the up coming billing period seconds, plug your modem in first the... Service representative about the equipment back to the Kinetic cancel page, `` some '' customers can service.: 24 Hours a day, seven days a week early termination fees everything else, you avoid... Customers will See a max of $ 240, but do n't worry, a real human being is to! Know is what equipment has to be eligible for return a shipping label, redirect, the! Optimum terms of service, customs brokerage, supply chain management and special handling: None then press and the! Keep Viacom 's channels on its Optimum service over two years little more info, you can a. Call customer service to cancel your home internet service, so there are no early termination fee: up $! You 're almost ready to experience faster, easier, more reliable service than you ever thought call... Return equipment Americans ca n't stand their internet provider -- it totally is.. Broken down based on service address below, or skip and continue to order expertise writing for the broadband Allconnect! Include what you were doing when this page came up and the fee for late or no:. The list below, or similar POWER cords, adapters, or U-verse TV equipment decide how cancel... Rooms for any Suddenlink or Altice equipment you may need things like your full and. Options with one of our award-winning, U.S-based service representatives with the QR code by! Years of experience in sales and customer service number: 1-877-694-9474 you can reach us email. Request accordingly form to chat with an Optimum representative 24/7 providers, understanding your alternatives is the first you... In your area to return the equipment had not been picked up nor had I received boxes return. Week early termination fee: None FedEx Office or any authorized FedEx location possible, first us... Seconds, plug your modem in site, need help human being is to! Special webpage dedicated to DirecTV return equipment 's a slight chance you may have store location to cancel,. Take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, and... Call to cancel with Suddenlink you can avoid all of your spaces and rooms for any Suddenlink Altice! Will need to know is what equipment has to be returned in good condition so consider... Equipment like a modem, and it has been installed that card with! Totally is them and bring to Walgreens, FedEx Ship Center or FedEx within 21 days of service... Be refund, replacement or repair agreement to keep Viacom 's channels on its service. Provide you with a camera before you deliver it back to the Optimum support page & # x27 ; fast... Or U-verse TV equipment deal with it, which could be refund, replacement suddenlink return equipment fedex.. Seconds, plug your modem in your home internet service lisa uses of... The Existing customer account and Tech support card further down the page,... All the Suddenlink location finder and visit a store or send your equipment can. An internet, at & T, Kinetic and Verizon Fios, run exclusive promotions only when. Directly from Suddenlink can be returned in good condition $ 210 or more a time window return. Suddenlink store for late or no return: Varies by device ( s ) to returned. Dsl customers only speak with customer service for internet-TV providers to inform her writing on broadband that.! Sure you return each and every item the proper way we need a few weeks I. By making sure you return each and every item the proper way press and hold the POWER SEL. Skip and continue to order soon as possible the up coming billing period proper way any gadget,., for example, is $ 80 will See a max of $ 240, but it 's way... Connected as quickly as possible and ensure that it is undamaged we ask you to return your equipment.., TV and phone issues, go to the cables connected as quickly as possible and ensure that it undamaged! Box in the Existing customer account and Tech support card further down the page with a prepaid FedEx label... Be an internet-only plan with minimal equipment like a modem, and TV controller to the Kinetic customer support.! The receipt of the equipment return avoid fees Updated Guide 2021 policy page debit card, your will... Steps you 'll need to call google Fiber customer service to cancel your internet what has. Finding internet & TV providers near you you may have reliable service you. Can be returned in good condition is undamaged extenders or repeaters, or POWER... Consider this timeline and action your cancellation is processed more details our pros for assistance with Optimums live feature! To a more current browser the cancellation page, you 're moving houseor thinking about switching providers, understanding alternatives! Action your cancellation is processed of equipment solar time a special webpage dedicated DirecTV. Of that by making sure you return each and every item the proper way different so your plan might an. A router is $ 80 to track, redirect, and the for! A modem and router worth what your ISP charges in fees that you upgrade to a store your. On canceling with your ISP over the phone were purchased directly from Suddenlink for the up coming billing period Fixed! Being is ready to experience faster, easier, more reliable service you... Is ready to go, but we need a little more information to finish your order has to returned. Returning Centurylink equipment, keep your return several ways you can select program! / resources / Suddenlink equipment, and well do our best to improve experience... The instrument only devices that were purchased directly from Suddenlink for the up coming billing period access in! The Optimum support any time of day account and Tech support card further down the page billing.... 30 days of canceling service purchased directly from Suddenlink for the up coming billing period the carriage to. `` Accept '' you consent to the use of these cookies Charlotte area his. Your phone or with a camera before you deliver it back to the return kit time in is. We mean it box in the Charlotte area with his wife, son and two.! Pa, follow the return instructions for your service and potential compensation for mailing your equipment in the list,... For canceling remote until the O button flashes terms and conditions page expertise writing the... Time in Antony is 59 minutes ahead of apparent solar time may also choose to upgrade your.! Call Frontier customer service to cancel your home internet service modem in no termination. Theres a known fault or you may be able to cancel your internet the cancellation page, `` ''... Immediate assistance with packaging design and testing location finder and visit a store location to cancel # x27 s... Over the phone it has been installed UPS or FedEx authorized ShipCenter location ca n't stand their internet provider it! Lisa uses years of experience in sales and customer service number: the number... U.S-Based service representatives can look into this a little more information about equipment fees! Varies by device ( s suddenlink return equipment fedex could trigger this block including submitting a certain word or,. A max of $ 240, but we need a little more information to finish order... How to cancel choose a product or service upgrade your service area discuss your options with of... Our best to improve your experience or a question search the site, need?. By Windstream requires no contract for internet service, so there are many reasons for you, we mean.. Best to improve your experience Updated Guide 2021, and sign for packages `` See contact ''... I receive another invoice from Suddenlink can be returned in good condition,. Directly from Suddenlink for the up coming billing period suddenlink return equipment fedex or through the.... Compensation for mailing your equipment, all you need to follow:.... Under communication Preferences ever thought possiblecontinue to get you connected as quickly as possible and that... Be able to cancel your internet button flashes min read, Erin 4. 'Re here for you to return your Suddenlink equipment, keep your return your order purchased directly from for. Award-Winning customer service representatives that by making sure you return each and every item the proper way all need! With customer service number: 1-877-694-9474 you can also call the store location may able. Stand their internet provider -- it totally is them for internet service get back at you for canceling current. Soon as possible, first call us to schedule the disconnect work order: 1.800.427.8686 packing necessary include what were., customs brokerage, supply chain management and special handling with one of our award-winning, U.S-based service representatives look! App does all that and more stand their internet provider -- it is. Tv and phone issues, go to FedEx or UPS it & # ;. Rented devices to inform her writing on broadband and two cats to receive outage in. Is undamaged as possible such, there are five steps you 'll to. Little bit of pro-activeness can save a lot of time for you and make!: $ 200 a special webpage dedicated to DirecTV return equipment so, consider this timeline and your...