Some ticket resale sites can look similar to official ticket sites. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. The call centre shut the phone to the customer's face.. Ghosted for 6 months now. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. Here are 8 tips for writing great reviews. means the unforeseen change of the date of an examination that. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Events covered by the Major Events Management Act 2007 (MEM) are the exception. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). So now this 3rd got their refund plus keep my money. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. It's about $1500 and I have no idea what to do next. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. They haven't responded to my emails! But borders closed and the tour was cancelled. There is no phone number, only an email which does not get answered. Hello fresh has an offer on Ticketek, which is a scam don't click it . 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Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Safe, Fast and Verified 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Find out how we combat fake reviews. You can also seek legal advice by contacting a legal service in your state or territory. The diehard fan said Ticketek owed her a refund. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. Your credit or debit card could be charged in a different currency. Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. Ticketek has made the same commitment for cancelled events. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. i spent 2 hours online and still didn't manage to secure tickets. READ MORE: Parents launch legal action against a prestigious private school. I want an refund, yet there is no way I can get it. To read more about Covid-19 please visit our dedicated page here. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. "We do know that there are businesses out there that are really pushing the limits.". Where You are the business owner or registered Director, or a member of Your family is. Find out more in our Compliance and Enforcement Policy. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) 10,285 talking about this. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. I got tickets to a concert from ticketek that got cancelled of covid. "I was devastated, I just cried all night," Ms Davison said. If a business breaks the consumer law when selling tickets, we can investigate. What to do?? If I could give ticketek a 0 I would!!! If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. etc. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". TicketsCenter said cancellations would be refunded now they offer a store credit. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. We missed the show! "I hope all regulators look at what's happening here," she said. It can also be useful to set out your complaint to the business in writing, by an email or letter. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Consumers should never transfer cash into a ticket sellers bank account. What to do if things go wrong. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. "Last year the industry ground to a halt. This is not an insurance policy. It should have processes and systems in place," she said. waiting in queues and dont even have a single ticket to show for it!! All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. We educate consumers and businesses about their rights and responsibilities. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Voluntary relocation or where you are changing employer for a new role. It can help if you understand your consumer rights and guarantees when you make contact. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. failed the examination previously and had to re-sit. For more information and tips on how to do this, view Resolve your problem or complaint. If your problem or complaint falls within our jurisdiction, view Step 1 - know . You usually represent yourself and disputes are heard by a trained referee. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Requesting a Refund. Management is a shocker. Write a review Ask a question. Ticketek was in the top three most complained about businesses in NSW late last year. a front row seat), then the tickets must provide this. Their customer service to follow up and right the problems is poor. Ms Davison received her refund from Ticketek within the 20-day grace period. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. You may: Getting money back from people selling privately can also be difficult. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. Accessible Seating When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. Tour annoucements, info and special offers! Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. Extraordinary circumstances - for everyone 9am to 5pm Monday to Friday (except public holidays). While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. Emailing and phoning this company is the worst, have not replied at all. You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. This means that: they must carry out services with reasonable skill and care, e.g. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) Afterpay What is Google Pay? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. are the business owner or registered Director, or a member of. Youmade an unsuccessful request for annual leave for the date of theBooking. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I have attached a photocopy of my receipt as proof of purchase. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. We provide information to help consumers and businesses deal with complaints. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Without doubt the worst and most useless "service" of any company anywhere in the world. Or call us on 13 32 20. If you paid by credit card, you can also check with your bank about chargeback options. Read more in the Viagogo ACCC media release. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. When can I expect some contact and attendance to my issue, Ref 1976165. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Than once, so Mrs Gillett requested an almost $ 1300 refund from within. Boysin January 2020 as a 17th birthday present for her sister, Jordyn cancellation as a 17th present! Can help if you paid by credit card, you can read more about other kinds of reviews rights guarantees! 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